beverleylfh Newbie1 Reg: 23-Mar-2020 Posts: 1 Solutions: 0 Kudos: 0 This forum thread needs a solution. Kudos0 Can't turn on Norton Secure VPN Posted: 01-Apr-2021 | 4:24AM · Edited: 16-Apr-2021 | 9:17AM · 1 Reply · Permalink I cant get the vpn to turn on why is this? [Edit: Clarified subject] I have the same question0 Last Comment Replies bjm_ Guru Norton Fighter25 Reg: 07-Sep-2008 Posts: 32,120 Solutions: 1,893 Kudos: 5,153 Kudos1 Stats Re: Can't turn on Norton Secure VPN Posted: 01-Apr-2021 | 7:58AM · Edited: 01-Apr-2021 | 8:00AM · Permalink For Norton technical issues please include details for faster assistance from our forum Gurus and contributors: Norton product name and version Operating system Norton error message / error code / screen shot Steps to reproduce issue Note: DO NOT POST any personal information(email/order details/account ID/Product key/Full name/ address..etc) in public forums posts/comments or share with other forum customers. Norton Security 22.214.171.124 for Windows is now available! https://community.norton.com/en/blogs/product-service-announcements/norton-security-2221250-windows-now-available Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later." Need more help? Error: (9012, 13801) "An error is preventing the VPN from connecting. Reference error ID 13801" Error: (9012, 87) "An error is preventing the VPN from connecting. Reference error ID 87" Error: (9012, 809) "An error is preventing the VPN from connecting. Reference error ID 809" Error: (9012, 13819) "An error is preventing the VPN from connecting. Reference error ID 13819" https://support.norton.com/sp/en/us/home/current/solutions/v135213476 Fix problem with Norton Secure VPN screen if it stays at "Connecting" Need more help? Fix problem opening Norton Secure VPN Learn why media streaming services or apps do not work when connected to Norton Secure VPN https://support.norton.com/sp/en/us/home/current/solutions/v124879257 FIX: Norton Secure VPN stopped working (7 solutions) [...] 4 Change your DNS settings 6 Reinstall the WAN Miniport drivers [...] ....helped my "Connection Error" https://windowsreport.com/norton-vpn-stopped-working/ This thread is closed from further comment. Please visit the forum to start a new thread.