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Kudos0

I am unable to get my VPN to stay on

Posted: 04-Apr-2021 | 4:44PM · Edited: 20-Apr-2021 | 8:12AM · 1 Reply ·

recently as in the last week, I have been unable to get my VPN to stay engaged, I click on it and it shows quickly and within 2-3 seconds it turns off

[Edit: Clarified subject]

Replies

Kudos0

Re: I am unable to get my VPN to stay on

Posted: 04-Apr-2021 | 4:56PM · Permalink

FWIW ~ 

Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."

Need more help?

  • Error: (9012, 13801) "An error is preventing the VPN from connecting. Reference error ID 13801"
  • Error: (9012, 87) "An error is preventing the VPN from connecting. Reference error ID 87"
  • Error: (9012, 809) "An error is preventing the VPN from connecting. Reference error ID 809"
  • Error: (9012, 13819) "An error is preventing the VPN from connecting. Reference error ID 13819"

https://support.norton.com/sp/en/us/home/current/solutions/v135213476

Fix problem with Norton Secure VPN screen if it stays at "Connecting"

Need more help?

  • Fix problem opening Norton Secure VPN
  • Learn why media streaming services or apps do not work when connected to Norton Secure VPN

https://support.norton.com/sp/en/us/home/current/solutions/v124879257

FIX: Norton Secure VPN stopped working (7 solutions)
[...]
4 Change your DNS settings 
6 Reinstall the WAN Miniport drivers
[...]
....helped my "Connection Error"

https://windowsreport.com/norton-vpn-stopped-working/

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