Kudos0

PHISHING EMAILS ABOUT N360 SUBSCRIPTION RENEWAL

Posted: 25-Jun-2021 | 2:29PM · 5 Replies ·

I Have very recently received now 2 phishing emails purporting to be from Norton LifeLock about N360 subscription renewal which on closer inspection are clearly fraudulent because there are things like the odd spelling error/date being incorrect in the email and opening up of a web link to a “Chat/virtual assistant” using Livechat ready to take card details that has no direct link/connection to the REAL Symantec website.

(And we know here that unless we opt out of it in our online accounts subscription renewal when actually due is automatically charged to our cards.)

While this I believe has been discussed here before there are still issues that need addressed as even getting these in the inbox is concerning.

  1. How are they even getting our email addresses to even suspect we are N360 customers, or suspect/know anything about the current length of our subscriptions, unless there’s been a Symantec security breach? The irony also being N360 is supposed to look for phishing emails and monitor dark web activity.

     2.  Why aren’t such emails being detected in any event as phishing by N360 itself?

     3   Why isn’t Symantec itself not warning about phishing “Symantec” emails that aren’t legitimately there’s online and in its own REAL emails?

   

Labels: Norton 360, Tech Support Scams

Replies

Kudos0

Re: PHISHING EMAILS ABOUT N360 SUBSCRIPTION RENEWAL

Posted: 25-Jun-2021 | 2:48PM · Edited: 25-Jun-2021 | 2:50PM · Permalink

Report a spam or scam email to NortonLifeLock
https://support.norton.com/sp/en/us/home/current/solutions/v138341527 - 26-May-2021

Verify that an email you receive from Norton is legitimate
https://support.norton.com/sp/en/us/home/current/solutions/v71088498 - 09-Jun-2021

Scams Involving Fraudulent Use of NortonLifeLock Branding
https://www.nortonlifelock.com/blogs/feature-stories/fraudulent-use-nortonlifelock-brand - 30-Nov-2020

What to do if you fall for an email scam
https://us.norton.com/internetsecurity-online-scams-what-to-do-when-you-fall-for-an-email-scam.html - 23-Jul-2018

How to Recognize and Avoid Phishing Scams
https://www.consumer.ftc.gov/articles/how-recognize-and-avoid-phishing-scams

Avoiding and Reporting Scams
https://www.consumer.ftc.gov/features/scam-alerts

Check if your email address is in a data breach
https://haveibeenpwned.com/

Pwned Passwords
https://haveibeenpwned.com/Passwords

Hacked Email
https://www.consumer.ftc.gov/articles/0376-hacked-email

  • Never click on links or download attachments from unknown sources.  
  • Hover your mouse over the links contained in emails to check if they are legitimate– don’t click unless you are sure they are safe.  
  • Question the validity of any email that asks you to submit personal or financial information.  
Kudos0

Re: PHISHING EMAILS ABOUT N360 SUBSCRIPTION RENEWAL

Posted: 25-Jun-2021 | 3:21PM · Edited: 25-Jun-2021 | 3:22PM · Permalink

This is all very well and good .But I would like to know more what Norton itself is doing about this. Such as using its own N360 against this because you would think that would come under the software's remit.

Kudos0

Re: PHISHING EMAILS ABOUT N360 SUBSCRIPTION RENEWAL

Posted: 25-Jun-2021 | 3:52PM · Edited: 25-Jun-2021 | 4:02PM · Permalink

The Norton Community acts as a direct communication channel between customers and employees, so their concerns can be heard and resolved. It has been established as a “peer-to-peer” community, with customers helping each other with everything from install issues to product questions.

https://community.norton.com/en/forums/video-norton-community-fresh-new-look-improved-features 

Users may discuss NortonLifeLock products & policies with NortonLifeLock Member Services -

Users may submit feedback/concerns thru Norton Feedback &or Product Suggestions -

Kudos0

Re: PHISHING EMAILS ABOUT N360 SUBSCRIPTION RENEWAL

Posted: 25-Jun-2021 | 4:29PM · Permalink

Securitysceptic:

This is all very well and good .But I would like to know more what Norton itself is doing about this. Such as using its own N360 against this because you would think that would come under the software's remit.

No one can stop spam from being sent to your inbox. All an app can do is try to help filter this spam. The issue with these 'Norton' scams is that the sender will blast out hundreds of thousands of these emails hoping someone will reply. Then after a day or two, they abandon the email address they used to send that spam and they start using another email address. Lather, rinse, repeat. So anyone trying to catch these spammers is playing wack-a-mole. These spammers know nothing about whether you have a Norton product or not. It is just a numbers game. The odds of finding a Norton user are great. I have had similar spam emails supposedly from McAfee. I have never had a McAfee product on my systems.

Kudos0

Re: PHISHING EMAILS ABOUT N360 SUBSCRIPTION RENEWAL

Posted: 26-Jun-2021 | 11:46AM · Permalink

Fraudulent companies carry out technical support scams by posing as software support providers and claim to offer support on behalf of major technology companies. They set up fake websites, send scam emails, offer free security scans, or send alarming messages to convince you that your computer is infected or needs to be fixed.

https://support.norton.com/sp/en/us/home/current/solutions/v105274822 - 04/15/2021

This thread is closed from further comment. Please visit the forum to start a new thread.