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Kudos0

Split Tunnel exclusion not working properly

Posted: 01-Jul-2021 | 7:51AM · 11 Replies ·

I have VPN on with Split Tunnel turned on and the browser Firefox excluded.  Most of the websites I try on Firefox don't work.  For example Walmart and Lowes don't load and Firefox says "Problem loading page - Secure connection failed". If I turn VPN off or remove it from the exclusion list, it works just fine.  If Firefox is excluded it should operate normally as if the VPN is not turned on at all, right?  This does not appear to be the case.   Any ideas?  Thanks.

Accepted Solution
Kudos0

Re: Split Tunnel exclusion not working properly

Posted: 06-Jul-2021 | 4:17AM · Permalink

After talking with tech support, I uninstalled and reinstalled Norton and that fixed it.  Should have thought of that myself.  Thanks to the people who posted here trying to help me.

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Replies

Kudos0

Re: Split Tunnel exclusion not working properly

Posted: 01-Jul-2021 | 8:04AM · Edited: 01-Jul-2021 | 8:46AM · Permalink

~ as test: Norton 360 Secure VPN

Route applications using Split Tunnel in Norton Secure VPN
https://support.norton.com/sp/en/us/home/current/solutions/v137513095 - 06/02/2021

Kudos0

Re: Split Tunnel exclusion not working properly

Posted: 01-Jul-2021 | 8:20AM · Edited: 01-Jul-2021 | 8:24AM · Permalink

~ as test: Norton 360 Secure VPN

Kudos0

Re: Split Tunnel exclusion not working properly

Posted: 01-Jul-2021 | 11:29AM · Permalink

Are you saying it works for you?  Even if it does, it doesn't for me.  I've also tested it with Microsoft Edge, and I received similar results.  Pages like walmart and lowes either timed out or couldn't get a secure connection.  And, of course, it works fine if the browser being used is not excluded.

Kudos0

Re: Split Tunnel exclusion not working properly

Posted: 01-Jul-2021 | 11:39AM · Edited: 01-Jul-2021 | 11:46AM · Permalink

JCncc1701:

Are you saying it works for you?  

Yes, I'm saying Slit Tunnel on appears to work, for me, with Firefox main executable excluded.  
Please note "walmart.com" launch'd okay, for me, with Split Tunnel off - Norton 360 Secure VPN on.  

JCncc1701:
Even if it does, it doesn't for me.  

I believe you.  

 JCncc1701:
I've also tested it with Microsoft Edge, and I received similar results. 

I'll test Edge w/wo Split Tunnel.... and post back. 

Kudos0

Re: Split Tunnel exclusion not working properly

Posted: 01-Jul-2021 | 12:00PM · Permalink

Are you excluding the .exe file for your browsers as shown in bjm_'s image above? Or did you try to exclude the folder for the browser?

Kudos0

Re: Split Tunnel exclusion not working properly

Posted: 01-Jul-2021 | 12:12PM · Edited: 01-Jul-2021 | 12:12PM · Permalink

fwiw ~ as test: Norton 360 Secure VPN on
lowes.com and walmart.com launch okay, for me, from Edge ...w/wo Split Tunnel on. 
as always, your mileage may vary

Kudos0

Re: Split Tunnel exclusion not working properly

Posted: 01-Jul-2021 | 1:31PM · Permalink

Yes, I excluded the .exe as he did.  Since you asked, I went back and tried to exclude the whole folder and it wouldn't even let me.  Looks like the Ok button on the Browse for Files or Folders window isn't enabled unless you choose an executable file.

Kudos0

Re: Split Tunnel exclusion not working properly

Posted: 01-Jul-2021 | 1:33PM · Edited: 01-Jul-2021 | 2:04PM · Permalink

fwiw ~ as test: Norton 360 Secure VPN on
lowes.com and walmart.com launch okay, for me, from Chrome....w/wo Split Tunnel on.  

fwiw ~ as test: Norton 360 Secure VPN on
lowes.com and walmart.com: only lowes.com from Firefox is Access Denied.
Split Tunnel on with firefox.exe excluded....lowes.com launch okay....lowes.com reports my location 1000 miles away. 

as always, your mileage may vary

Kudos0

Re: Split Tunnel exclusion not working properly

Posted: 01-Jul-2021 | 1:35PM · Edited: 01-Jul-2021 | 1:39PM · Permalink

JCncc1701:

Yes, I excluded the .exe as he did.  Since you asked, I went back and tried to exclude the whole folder and it wouldn't even let me.  Looks like the Ok button on the Browse for Files or Folders window isn't enabled unless you choose an executable file.

fwiw ~ I set Split Tunnel on and add exclusion with Norton 360 Secure VPN off. 

Accepted Solution
Kudos0

Re: Split Tunnel exclusion not working properly

Posted: 06-Jul-2021 | 4:17AM · Permalink

After talking with tech support, I uninstalled and reinstalled Norton and that fixed it.  Should have thought of that myself.  Thanks to the people who posted here trying to help me.

Kudos0

Re: Split Tunnel exclusion not working properly

Posted: 06-Jul-2021 | 7:05AM · Permalink

Thanks

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