NF breaks browser on Admin account
Posted: 08-Sep-2021 | 11:06AM · 6 Replies · Permalink
Our entire family uses a shared Windows 10 PC. My wife and I share an admin profile. Our two kids each have their own Standard profiles. I installed the Norton Family app on the PC. Near the end of the install the app identified all three Windows 10 profiles. My profile was grayed out. I place a check by each of the kid's profile. I remember seeing something to the affect of unchecked profiles will not be monitored. Perfect. I logged in as one of the kids, and it looked like it was working. I logged back in as myself and the browsers all hung on blank white screens. Same on Chrome, Edge and Firefox. I let them go for five minutes and nothing. I attempted to uninstall the Norton Family App. The screen said do not close until the sign-on is complete and it stayed there. I eventually removed the device from my kid's profiles in the web console, rebooted the PC and then I was able to uninstall the NF app successfully. I installed it again and same thing. I contacted support. The overseas tech did not seem to understand what I was saying. Unfortunately he or she was no help at all. The little bit of documentation that I can find says to install the app on your child's PC. Is there a special procedure when you install NF on a shared computer?
Re: NF breaks browser on Admin account
Posted: 13-Sep-2021 | 4:18AM · Permalink
Thanks for your inputs, Sophos antivirus is probably conflicting with Norton Family as specified in this article. If possible, kindly uninstall Sophos antivirus and try using Norton Family to check the browser hang issue.
Moreover, for the purpose of PC Antivirus, we recommend Norton Antivirus with which Norton Family can co-exist and run smoothly for your antivirus and parental control needs.
Norton Family Team