Anomaly of Norton Family time monitoring
Posted: 10-Oct-2021 | 1:27AM · 6 Replies · Permalink
I'm experiencing an anomaly on time supervision: Norton Family reports a time use that is several times lower thatn the sum of the time spent by my son on the most used APPs: For this week Norton reports 4.8 hours used on a total of 167.5 (all devices), bu the list of most used apps displays:
Clash Royale: 781m, You Tube: 741m, NBA Live: 424m, WhatsApp: 158m. This is a total of 2,104m, that is 35 hours!
Furthermore, I have seen that my son exceeded the max allowed used time on his mobile phone too, but Norton Family did not block it, conversely, his PC get blocked even if my son did nor exceed any of the limits and this puts me in a difficult situation because he obviously complains about the effectiveness of Norton.
I'm continuing to experience such anomalies. Norton Family is not sufficiently reliable to be an effective parental control instrument.
I would not like to post such negative comments on a pubblic forum, but your customer support policy forces me to use your forum because you do not provide an off-line contact adress
Re: Anomaly of Norton Family time monitoring
Posted: 12-Oct-2021 | 6:32AM · Edited: 12-Oct-2021 | 6:40AM · Permalink
When allowed time is reached, child can regain access to the PC by closing the Norton Family block screen.
If you still see a block screen when child tries to login again during allowed hours, please revert.
We will be happy to assist.
Norton Family Team