I've been having issues with logging into my VPN. I've tried every which way to fix it, but nothing worked. I got in contact with support and had one of their representatives try to fix. I even had the rep access my computer remotely to see what the problem was. The rep tried everything, I mean everything, with no result. We spent at least 2 hours on it and at the end the rep says that he's moving my case up to "Senior Specialist", but they're gonna call me in 24- 48 hrs time!? What!? The problem I'm having is after I log my username and password, when I go to load it. It loads and then glitches two times and goes back to log in pop up. At this point there does not seem to be any way to resolve my issue, and now I don't have any protection and have no idea when or if it'll ever be resolved. Should I just try to get my money back and move to another VPN? I'm leaning more into moving to another company, but I want money back.