No More Stand Alone Password Manager! Norton 360

@viveksu

This DID NOT give me access to my local vault, as compared to what the extension does in IE.  When trying to access via the Norton 360 Internet Security Password Manager option all it does is try to open the cloud vault.  So, this is pretty useless for a contractor like myself.  The users need to get back this option, that allows you to open the Local Vault when using a third party network that does not give you Internet access.

I have subscribed to Norton for several years  but never used the PM feature, but was considering activating it.  But this thread is alarming about how useful it will be to me.  Further, I am shocked that a Norton representative has not joined the conversation. Is this typical that Norton lets subscribers to fend for themselves?

Paul Metzler:

I have subscribed to Norton for several years  but never used the PM feature, but was considering activating it.  But this thread is alarming about how useful it will be to me.  Further, I am shocked that a Norton representative has not joined the conversation. Is this typical that Norton lets subscribers to fend for themselves?

viveksu - NortonLifeLock Employee
https://community.norton.com/en/comment/8515043#comment-8515043 -  09-Nov-2021

No More Stand Alone Password Manager! Norton 360
https://community.norton.com/en/forums/no-more-stand-alone-password-manager-norton-360 - 01-Nov-2021

Nov 01 - Nov 09 =  ~ 8 days

and the Norton Security 22.21.10.40 for Windows is now available! Announcement that created this _____ remains silent on the change...at this time.  
https://community.norton.com/en/blogs/product-service-announcements/norton-security-22211040-windows-now-available

bjm -

Curious, are you accessing a local vault (does not require internet access) when using IE plugin or a cloud vault (requires internet access)? 

I mean....I can disable my network adapter (no internet access) ... open my (not Norton) password manager ... access my credentials.  To me that's a "local" vault

Yes, without Internet access using the IE plugin does open the local vault.  I am not accessing the cloud vault as I am on a third party local network. 

viveksu -

Your procedure you so elegantly presented above is what most of us have already discovered as a result of the Nov. 1 patch.  One of the biggest issues with continually displaying the option is users now can re-import all their passwords/logins into the cloud vault.  So, now you can have 2,3 4 or more copies of the same logins/passwords.  All this does is create a mess to the uninitiated user of PWM.

OK, that's about it.
The local password manager has been one of the main reasons to continue using Norton Security. Now that its use is finally stopped, I may as well switch to another antivirus. An absolute arrogance towards the customers. Adios Norton.

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Issue is the solution offered by Norton Rep is not accurate. The native PC Norton app does NOT work as described, but instead works as the first person said: Clicking on "Password Manager" under Internet Security leads one to the web page, NOT the Norton Password vault as it has for many years now. 

NORTON MUST FIX THEIR LATEST UPDATE AND RETURN TO NATIVE APP ACCESS TO VAULT WITHOUT NEED FOR BROWSER ACCESS.  UNACCEPTABLE CHANGE, ESPECIALLY WITH NO WARNING FOR INABILITY TO EXPORT PW

bjm, along with other users, when we open the updated Norton360, click on Device Security, click on Password Manager, instead of getting the opportunity to enter a vault password where could access the menu in your screenshot, we are directed to the web where we are asked to Install the Password Manager... Unacceptable change to their software.

Here is the problem with being web-dependent - this morning, when I tried to open my vault at 08:30 AM MST; it wouldn't open.

  I can log into my account at the Norton site but cannot open my Vault:

   See attached: "Unable to open Vault Extension - 2021-11-21.jpg"

Never mind: "The selected file Unable to open Vault Extension - 2021-11-21.jpg cannot be uploaded. Only files with the following extensions are allowed: txt, pdf, zip."

I contacted Norton Support to complain about this issue. I was told by the rep that the local vault was removed for security reasons. No mentioned was made about any dependency on the Internet Explorer. In addition, the rep said that the Password Manager was not a top priority for Norton. If I wanted more options, I should look into other password managers(!). Based on this response I've started to manually re-enter all my entries into LastPass. This is a major pain in the a** , and I've been griping since. With the Last Pass you can still export and import to and from CSV files. All in all, LastPass offers me everything I could possibly want with an elegant interface. The only reason I opted for Norton's Password Manager in the first place was because it included in Norton Security and thus free. Actually, having two password managers is not a bad idea. It's kind of like having a backup, in case something unexpected and undesirable happens with one of the vendors.

How do I import stored data into LastPass using a generic CSV file?
https://support.logmeininc.com/lastpass/help/how-do-i-import-stored-data-into-lastpass-using-a-generic-csv-file

DexterBB:

I want my local Password Manager option back!!

Maybe, consider Enpass for local password manager.
https://community.norton.com/en/comment/8515875#comment-8515875

I would like to echo KMC-1's comment.

1) I am paying ​​about $55 a year for 5TB of storage - making Norton's 100GM virtually meaningless.

2) Norton just released an Anti-Track tool, that is only for I person.  Why in the heck would they not make this service part of Norton 360?!?

3) I don't need Parental Controls.

4) Privacy Monitor - Interesting, Nice - Oh, but you then you have to pay to have the information actually removed.

I think Norton needs to tailor their subscriptions to household size.

Understood.  However (and I may not have stated this clearly), I feel that something that has the potential to be as universally helpful as an AntiTrack program should be part of Norton 360 - and that way be available to multiple devices, not just one.

For example, I have no need for the Parental Controls feature - but I am essentially "paying for it" as part of Norton 360.  (This would be true for any subscriber who has no children, or whose children are grown.)

However, AntiTrack is something that could be used by just about all Norton 360 subscribers.  It has the potential to be as valuable as the VPN or even the AntiVirus program itself.  Make it part of 360.

(I also think that Norton should explore the idea of designing their subscription levels based on Household Size rather than a set number of devices - or increase the number of devices at the various levels.)

@bjm_, @peterweb, @azlady,

Hi all, after much humble pie about IE 11 not loading on my Windows 10 pc, for what ever reason it was disabled (MS Edge?) Anyway I have used Windows 10 steps and prepared a 40 step procedure (not as bad as it sounds) preview of step 1 of 40 is here :

The rest of the steps are in a zip file which for what ever reason I had a hard time getting Norton to accept my upload (it is scanned with Norton) I have put it on Mediafire where if you like you can download the file (5mb) and open it with your browser MHT type file created with Windows steps recorder!

Here is the link to Mediafire for download: https://www.mediafire.com/folder/4oootdvnbx543/Norton_Shared

Learn More

Import local vault data from Internet Explorer to Norton Password Manager extension

Microsoft has announced that it will retire the Internet Explorer browser from June 2022. To know more on the Internet Explorer browser retirement, read the Microsoft support article.

Norton Password Manager is supported on Google Chrome, Microsoft Edge, and Mozilla Firefox browsers and the extension can be installed from the home page.

If you are an existing local vault user on Internet Explorer, to continue using local vault data, follow the steps:

STEP 1 

EXPORT YOUR LOCAL VAULT DATA IN CSV FORMAT

1. Open your Norton device security product.

   If you see the My Norton window, next to Device Security, click Open.

2. In the Norton product main window, double-click Internet Security, and then click Password Manager.

3. In the Norton Password Manager window, click Export.

STEP 2 

CHANGE THE DEFAULT BROWSER OF YOUR COMPUTER

If the default browser of your computer is Internet Explorer, we recommend you to change your default browser to any of the supported browsers. To know how to change the default browser of your computer to any of the supported browsers, read Change the default browser of your computer.

If you already have any of the supported browsers as your default browser, go to Step 3.

STEP 3 

INSTALL NORTON PASSWORD MANAGER EXTENSION ON YOUR DEFAULT BROWSER

Install the Norton Password Manager extension from the home page on any of the supported browsers.

STEP 4 

IMPORT LOCAL VAULT DATA FROM INTERNET EXPLORER

1. Open your browser.

2. On the top-right corner of the browser, click the Norton Password Manager icon to open Norton Password Manager.

   Enter the vault password if you receive a prompt.

3. In the Norton Password Manager window, click the icon and click Import.

4. In the Import your Data screen, under Source, select Norton Password Manager (CSV - Password and Notes only) from the drop-down list.

   Drag and drop the exported file or click Select File to upload the CSV file.

5. Select the passwords and notes that you want to store securely in the vault and click Import.

6. Click Finish to complete importing the file.

https://support.norton.com/sp/en/us/norton-identity-safe/current/solutions/v138697100

How do I update my default web browser?

Change your default browser from Internet Explorer in Windows

Microsoft has announced that it will retire the Internet Explorer browser from June 2022. If you use Internet Explorer as your default browser, you may need to change it to one of the following supported browsers to continue using the Norton Password Manager extension.

• Google Chrome

• Microsoft Edge

• Mozilla Firefox

To change the default browser, depending on the operating system, choose one of the following:

• I have Windows 10 
• I have Windows 8.1/8/7 

https://support.norton.com/sp/en/us/norton-identity-safe/current/solutions/v138673659

The topic of the first post is about the local password manager, not the cloud-based one.  All posts explaining how to switch from Internet Explorer to another browser miss the point. I have never needed Internet Explorer to use the password manager with locally stored database. The fact is that the use of the data manager with local database was disabled without informing the users beforehand. Now you still have the possibility to export the data from the local database as CSV. Unfortunately, this worked only partially for me, not all data was exported. Fortunately I still had a not too old backup. With this I have now set up a new local data manager with KeePass 2.

Norton forces customers to store their passwords in the cloud. Norton charges customers with an automatic renewal more than double the price as on the free market. Is this how you treat your customers?

OK. Since I no longer need Norton's local data manager, I am no longer bound to the product and can now choose which program I want to use in the future. There are equivalent programs or better than Norton.

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