Not able to "Turn On Mobile Unlock" in Norton password manager
Posted: 12-Jan-2022 | 10:16AM · 5 Replies · Permalink
Device specs -
OS: Windows 10 21H2
No VPN or Proxy enabled.
Extension version - 188.8.131.52
'Mobile Unlock' browser extension in Brave just won't detect my Samsung J7 phone.
It still shows "No Devices Enabled Yet"
I followed all the steps in the help pages list below
There is no mobile device listed in Step 7 ->https://support.norton.com/sp/en/us/norton-identity-safe/184.108.40.206/soluti...
There is no Desktop Unlock in the Vault screen in step 4 ->https://support.norton.com/sp/en/us/norton-identity-safe/220.127.116.11/soluti...
 I tried repairing every step listed below "Some reasons for not receiving a notification as expected may include:
If your mobile device does not have a stable Internet connection, the vault unlock request notification may not be received.
If the notification for the Norton Password Manager app is disabled in your iOS device, you will not receive the notification. Enable the notification for Norton Password Manager in your iOS device and relaunch the app.
If the Norton Password Manager app is uninstalled on the mobile device, the Mobile Unlock request notification cannot be received on the mobile.
If the device is on power saver mode or if battery optimization is enabled on the app, the mobile may not receive the vault unlock request notification."
Now I am at my wit's end. What should I do?
Re: Not able to "Turn On Mobile Unlock" in Norton password manager
Posted: 14-Jan-2022 | 10:54AM · Permalink
Maybe try uninstalling NPM from your mobile, restart the device, and then reinstall NPM. Then try the Mobile Unlock setup process again. Play close attention to having the vault open on your mobile device, and the device has not gone into standby while doing the setup process.
One other thought. Be sure you do not have any VPN feature of 360 active on the mobile or the PC.