I paid for the subscription but transaction failed and it shows the renew subscription page again.
Posted: 26-Jan-2022 | 11:15PM · Edited: 22-Feb-2022 | 3:15AM · 12 Replies · Permalink
I paid for the 1 year subscription.The amount was deducted from account but a message popped on page that the transaction has failed.And Norton website status is showing the renew subscription page again.
[Edit: Calrified the subject]
Re: I paid for the subscription but transaction failed and it shows the renew subscription page again.
Posted: 01-Feb-2022 | 6:34AM · Edited: 01-Feb-2022 | 7:05AM · Permalink
~ regarding Chat Support
Please try clearing browser cookies n' cache.
Please try allowing all Norton pages cookies/ads/scripts/frames/trackers/content.
Please try allowing all Norton pages content that may be blocked by browser extensions or built-in browser protections.
Please try Norton Secure VPN off - before and after machine restart -
Please Restart (not Shut down) machine -
Please Contact Norton Official Support -
Contact > Member Services and Support
as my test: Contact Norton Official Support -
I click'd "Manage my account" -> "Something else" and type'd "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".