Solved.
Kudos0

Unable to add device to 'Child' in Parental Controls

Posted: 28-Jan-2022 | 12:23AM · Edited: 28-Jan-2022 | 3:06AM · 5 Replies ·

Can someone please enlighten me re: an issue I have never encountered.

I am using Norton 360 Premium.

Norton Family downloads/installs properly (I think...........)

Unable to add device to a child in Norton Family/Parental Controls

I have tried uninstall/re-install etc. etc. and have tried 5 times today to solve issue with Norton consultants [online chat] but all every time the consultant  has just deserted the chat and it has timed out. 

I need to add Boarder and Student - image (1), so follow prompts.......................................

- click add device - image (2)

- choose device type - image (3)

- agree that child does use device - image (4)

- agree to install NF - image (5)

- register device - image (7)

- name device & hit save - image (9)

- returns to new sign in window - image (10)

- sign in again and return to name device - image (11)

- hit save, but device does not connect with child = email address issue - image (12)

[Admin Edit: Removed attached images]

Accepted Solution
Kudos0

Re: Unable to add device to 'Child' in Parental Controls

Posted: 28-Jan-2022 | 8:37AM · Permalink

Hi ubedizzy,

Thanks for reaching Norton Family forums.

We have noticed from our backend that there are rate limiting errors for your account.

When there are multiple login attempts, the account gets blocked for an hour and released automatically after an hour.

Please try to configure the machine with Norton Family again and reach out to us if you notice any further problems.

We would be happy to help.

Thanks,
Norton Family Team

View Accepted Solution in Context

Replies

Kudos0

Re: Unable to add device to 'Child' in Parental Controls

Posted: 28-Jan-2022 | 12:50AM · Permalink

@ubedizzy
Your email is visible in posted pics.  

Kudos0

Re: Unable to add device to 'Child' in Parental Controls

Posted: 28-Jan-2022 | 2:22AM · Permalink

OK thanks bjm_

like a lot of the Norton stuff, there sin't [for me = rookie] an obvious way to edit/delete my post or replace the images.....................

I have messaged admin to advise re: same.

thanks

Kudos0

Re: Unable to add device to 'Child' in Parental Controls

Posted: 28-Jan-2022 | 3:12AM · Permalink

@ubedizzy We have removed the attached images from your post. Can you please upload images again without any personal information(email address)? 

Sunil_GA | Norton Community Administrator | NortonLifeLock
Accepted Solution
Kudos0

Re: Unable to add device to 'Child' in Parental Controls

Posted: 28-Jan-2022 | 8:37AM · Permalink

Hi ubedizzy,

Thanks for reaching Norton Family forums.

We have noticed from our backend that there are rate limiting errors for your account.

When there are multiple login attempts, the account gets blocked for an hour and released automatically after an hour.

Please try to configure the machine with Norton Family again and reach out to us if you notice any further problems.

We would be happy to help.

Thanks,
Norton Family Team

Kudos0

Re: Unable to add device to 'Child' in Parental Controls

Posted: 29-Jan-2022 | 10:55AM · Permalink

Thanks, for your help !

I was re-installing software in the same way/order that I do every year (do system restore at end school year) except that ths time Norton didn't like the multiple log-ins, as you proposed above.

I've taken my time to do it and so far have 7/10 PCs sorted (hope I haven't called this too early )

Thanks, again. 

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