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Kudos0

Can't use my Norton Utilities tools no more, it's  asking to update and a key code

Posted: 28-Jan-2022 | 3:20PM · Edited: 30-Jan-2022 | 4:43AM · 8 Replies ·

can't use my utilities tools no more, it's  asking to update and a key code, my norton kcode does not work

ty

[Edit: Clarified Subject]

Labels: Norton Utilities

Replies

Kudos0

Re: Can't use my Norton Utilities tools no more, it's  asking to update and a key code

Posted: 28-Jan-2022 | 4:56PM · Permalink

Hello. Can you tell us:

- What is your Operating system and its version

- What Norton Utilities product and version are you trying to use

SA

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Can't use my Norton Utilities tools no more, it's  asking to update and a key code

Posted: 30-Jan-2022 | 2:08PM · Permalink

i got the same problem i call support and thats fiks the problem  2 sek after 

Kudos1 Stats

Re: Can't use my Norton Utilities tools no more, it's  asking to update and a key code

Posted: 30-Jan-2022 | 2:39PM · Permalink

Do you have automatic renewal enabled for your 360 subscription? Apparently Norton has changed the offer for the free Norton Utilities Premium, NUP, with 360 auto renewal. This is no longer offered. If you did have NUP because of having auto renewal enabled, and you have turned auto renewal off, you will no longer get access to the free NUP.   

You will need a separate NUP product key, not your 360 key.

Kudos0

Re: Can't use my Norton Utilities tools no more, it's  asking to update and a key code

Posted: 30-Jan-2022 | 2:46PM · Permalink

no not enabel

Kudos0

Re: Can't use my Norton Utilities tools no more, it's  asking to update and a key code

Posted: 30-Jan-2022 | 4:49PM · Permalink

globus5000:

no not enabel

Then as noted in my post above, that would explain why your Norton Utilities is no longer working. The ability to use NUP ends as soon as you turn off auto renewal. If you still want to use Norton Utilities, you will have to purchase a separate subscription.

Kudos0

Re: Can't use my Norton Utilities tools no more, it's  asking to update and a key code

Posted: 30-Jan-2022 | 11:29PM · Permalink

mine work fine after activating

Kudos0

Re: Can't use my Norton Utilities tools no more, it's  asking to update and a key code

Posted: 31-Jan-2022 | 8:33AM · Permalink

mine work fine after activating

Thanks for testing this. I have been trying to get some confirmation on whether this would still work. So it seems the use of NUP will still continue until you enter a new product key instead of using auto renewal.

Kudos0

Re: Can't use my Norton Utilities tools no more, it's  asking to update and a key code

Posted: 31-Jan-2022 | 3:23PM · Edited: 31-Jan-2022 | 3:23PM · Permalink

its only sometimes it does it

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