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Kudos0

I keep getting the Norton "Security Request - Restart Requested

Posted: 16-Feb-2022 | 11:19AM · Edited: 30-Mar-2022 | 7:42AM · 5 Replies ·

I keep getting the Norton "Security Request  - Restart Requested - Your computer must restart to continue ... "   I often get it within two minutes of a previous request and restart.  Why doesn't one restart do the job?  Is the software faulty?  

[Edit:Calrified the subject]

File Attachment: 
PDF icon Norton Alert.pdf

Replies

Kudos0

Re: I keep getting the Norton "Security Request - Restart Requested

Posted: 16-Feb-2022 | 11:28AM · Edited: 16-Feb-2022 | 11:29AM · Permalink

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot
  • Steps to reproduce issue

Please tell us what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.

Kudos0

Re: I keep getting the Norton "Security Request - Restart Requested

Posted: 16-Feb-2022 | 12:11PM · Permalink

How to install and run a scan with Malwarebytes (Guide)
https://malwaretips.com/blogs/scan-malwarebytes-anti-malware-2-0/

Malwarebytes Malware Removal Help
https://forums.malwarebytes.com/forum/108-malware-removal-help/

Kudos0

Re: I keep getting the Norton "Security Request - Restart Requested

Posted: 16-Feb-2022 | 2:43PM · Permalink

All I get is the pop-up that I copied attached to the original email.  I have gotten it twice since I emailed you.  I sometimes restart and sometimes ignore the message.  What should I do?  

Kudos0

Re: I keep getting the Norton "Security Request - Restart Requested

Posted: 16-Feb-2022 | 3:14PM · Edited: 16-Feb-2022 | 3:15PM · Permalink

Please tell us what Norton is telling you regarding this event.  
Look in Security History -> Quarantine or Resolved / Unresolved Security Risks. 
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.

Try clearing your Norton -> Security History and Restart (not Shut down) machine. 

Run Full Scan with Norton and Threat Scan with Malwarebytes.

Please post back progress.  If no joy.

Maybe, request Security Checkup via Malwarebytes Malware Removal Help
https://forums.malwarebytes.com/forum/108-malware-removal-help/

Maybe, your browser sync is reintroducing something. 

Try clearing Norton Security History and Restart (not Shut down) machine. 

Please post back progress.

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • Norton product or service name and version
  • Operating system - version / build
Kudos0

Re: I keep getting the Norton "Security Request - Restart Requested

Posted: 17-Feb-2022 | 7:11AM · Permalink

WallaceFowler:

All I get is the pop-up that I copied attached to the original email.  I have gotten it twice since I emailed you.  I sometimes restart and sometimes ignore the message.  What should I do?  

As it is a security related issue, I would not ignore it. Are you restarting by clicking on the button in the message? Or are you just restarting Windows yourself? If doing it yourself, be sure you are using the Restart option, not shutdown and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here.

When getting this message, it can take a couple of restarts to fully resolve the issue.

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