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Norton billed my account long before the expiry of my present subscription. I want to know who to contact to have this billing cancelled/refunded.
Posted: 19-Feb-2022 | 2:08AM · Edited: 19-Feb-2022 | 2:14AM · Permalink
Please discuss your subscription issue with Norton Official Support.
Contact Norton Support
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Please check your Norton account to confirm....Automatic Renewal Off....and no billing information.
https://my.norton.com/extspa/account/subscriptions
MY SUBSCRIPTIONS reports: Activate Subscription Renewal....with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account....with no billing information.
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
FAQ: Norton subscription and renewal
https://support.norton.com/sp/en/us/home/current/solutions/v126985328
Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN
NortonLifeLock Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN
Posted: 19-Feb-2022 | 2:16AM · Permalink
Norton subscriptions are recurring term subscriptions. Norton subscription requires user account and user payment method for recurring subscription service. Virus Protection Promise requires user activate automatic renewal
Norton subscription purchase includes Automatic Renewal Service. At the end of Your Service Period, the Service will be renewed and Your payment method will be charged the then-current renewal price (plus applicable taxes) automatically, without any additional action by You. At any time after Your purchase, You may change Your subscription settings, including cancelling Your automatic renewal, at my.norton.com.
[...]
When did I subscribe to an automatically renewing subscription? ›
You are subscribed into our automatically renewing subscription, when:
You purchase an automatically renewing subscription from our Norton online store.
You activate an automatically renewing subscription purchased from a retail store or a Norton-affiliated third party website.
[...]
How do I cancel my automatically renewing subscription? ›
To cancel, sign in to your account and visit the My Subscriptions tab, or we'd be happy to chat about it.
After cancelling, your subscription will not automatically renew and your protection will expire on the last day of your current paid term.
If you have been renewed, you may be entitled to a refund of your annual renewal fee if requested within 60 days of your renewal billing date. See our Refund Policy for terms & conditions.
Note for Norton 360 with LifeLock or (legacy/standalone) LifeLock members*:
First, if you do not renew your subscription, immediately upon cancellation you will no longer be eligible for restoration and protection under LifeLock's Million Dollar Protection Package because you will not have a current membership with LifeLock. As a reminder, LifeLock's Million Dollar Protection Package††† provides reimbursement for stolen funds and coverage for personal expenses up to the limits of your plan.
The Million Dollar Protection Package also provides coverage for lawyers and experts, if needed, up to $1 million to help resolve your case. Benefits under the Master Policy are issued and covered United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions are available at NortonLifeLock.com/legal.
If a Stolen Identity Event should occur after cancellation you would not have any of the aforementioned benefits. Further, any ongoing restoration efforts that LifeLock may be engaged in currently on your behalf would cease. Second, you would cease to receive alerts, which could provide you notice of a potential Stolen Identity Event. Finally, if you choose to enroll in Norton services in the future, upon re-enrollment you will have to re-enter all of your information for monitoring and provide new consents.
* LifeLock identity theft protection is not available in all countries
†††Reimbursement and Expense Compensation, each with limits of up to $1 million for LifeLock with Norton Benefit Essential, LifeLock with Norton Benefit Premier, Benefit Elite, Ultimate Plus, up to $100,000 for Advantage, Senior and Ultimate, and up to $25,000 for Standard, Basic, Select, Select for Norton 360, Command Center, Minor, Junior and Benefit Junior. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: NortonLifeLock.com/legal.
[...]
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558
FAQ: Norton subscription and renewal
https://support.norton.com/sp/en/us/home/current/solutions/v126985328
Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN
FAQ: Norton Subscription status
https://support.norton.com/sp/en/us/norton-360/current/solutions/v136019247
Norton Security - Renewing via Pre Paid Subscription Product Key without auto renew/billing details
https://community.norton.com/en/forums/norton-security-renewing-pre-paid-subscription-product-key-without-auto-renewbilling-details
Posted: 19-Feb-2022 | 2:17AM · Permalink
Norton provides subscription terms on product page...your location: for example:
*Important Subscription, Pricing and Offer Details:
- Contract Type: contract for an annual subscription, starting when the transaction is complete. Click here for our Terms of Sale.
- Set-up: to get the protection/service started, you must download and install on each device and/or complete set-up.
- Free Trial: payment method required if signing up for a free trial (credit/debit card or PayPal only). When the trial ends, the paid subscription starts and the first year is charged, unless cancelled before. Special offer(s) may expire.
- Renewal Cycle: automatically renews each year after the initial term, unless the subscription renewal is cancelled before the day you are due to be charged in your account or by contacting us. Click here to learn how.
- Renewal Prices: may be higher than the price for the initial term and are subject to change. They are charged up to 35 days before the subscription is due to renew and we send you a notification email with the renewal price before.
- Cancellation & Refund: you can cancel your contract and request a full refund within 60 days of purchase. For each annual renewal or free trial, you can request a full refund within 60 days of being charged, and after the 60 days, a pro-rated refund of the days left in your renewed subscription term, beginning the month after you request the refund. For details, visit our Cancellation & Refund Policy. To cancel your contract or request a refund, click here.
- Updates: your subscription may include product, service and/or protection updates, and features that may be added, modified, or removed, subject to the acceptance of the License & Services Agreement(link is external).
- Usage: for non-commercial household use only. If you have issues adding a device, please contact us.
Virus Protection Promise: You must have an automatically renewing device security subscription with antivirus for the virus removal service. If we are unable to remove the virus from your device, you will be entitled to a refund based on the actual price paid for the current term of your subscription. If you have a subscription from NortonLifeLock purchased with either another offering from NortonLifeLock or a third party offering, your refund will be limited to the price of only your subscription for the current term, not to exceed the total price paid. Any refund will be net of any discounts or refunds received and less any applicable taxes, except in certain states and countries where taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See Norton.com/virus-protection-promise for complete details.
United Kingdom
https://uk.norton.com/products/norton-360-deluxe#legal
*Important Subscription, Pricing and Offer Details:
- Your subscription begins when your purchase is completed (or otherwise, when your payment is received). You must download and install on each device, or complete enrollment to get protection. Special offer(s) may expire at any time at NortonLifeLock's discretion.
- By subscribing, you are purchasing a recurring subscription which will automatically renew.
- The price quoted today is valid for the offered introductory term. After that, your subscription will be billed at the applicable monthly or annual renewal price here. The price is subject to change, but we will always send you a notification email in advance.
- You can cancel your subscription here, or by contacting Member Services & Support at 844-488-4540. For more details, please visit the Refund Policy.
- Your subscription may include product, service and/or protection updates and features that may be added, modified or removed subject to the acceptance of the License and Services Agreement.(link is external)
- The number of supported devices allowed under your plan are primarily for personal or household use only. Not for commercial use. If you have issues adding a device, please contact Member Services & Support.
- Virus Protection Promise: To be eligible, you must have a qualifying subscription that is automatically renewing. If a Norton expert is unable to remove the virus from your device, then you may receive a refund based on the actual price paid for the current term of your qualifying subscription. If you have a bundle (a qualifying subscription from NortonLifeLock purchased with either another offering from NortonLifeLock, or a third party offering), your refund will be limited to the Manufacturer’s Suggested Retail Price of only your qualifying subscription for the current term, not to exceed the total bundled price paid. Any refund will be net of any discounts or refunds received and less any shipping, handling and applicable taxes, except in certain states and countries where shipping, handling and taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See norton.com/virus-protection-promise for complete details.
United States
https://us.norton.com/products/norton-360-deluxe#legal
Posted: 28-Feb-2022 | 9:07AM · Permalink
Hi all, had the same problem as brownie1945, my subscription was due renewal 03/April/2022. Had an email from Norton on 12/February/2022 Action Required to renew subscription as we don't have the correct billing information and in much smaller print further down that an automatic payment would be taken on 27/ February/ 2022. Anyway I didn't spot the small print and thought it was spam mail, till 27/February/2022 another email said my subscription had been renewed. The only way I found to cancel this renewal and ask for a refund was to phone customer support but did find a UK freephone number 080033160041 to do it. The agent was very pleasant and offered a 50% reduction to keep me but 3rd party stores can half that again in the UK. I was also informed I may have to set up a new account by doing this way but I have had no problems in the past. Hope this information helps others.
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