Kudos0

Has Norton's customer information been hacked?

Posted: 14-Mar-2022 | 9:29AM · Edited: 15-Mar-2022 | 4:24AM · 3 Replies ·

Received this email. Has Norton been hacked? 

From: [Removed]
Sent: Thursday, March 3, 2022 10:43 AM
To: [Removed]
Subject: Finish Your Payment____NASWE5241636G

Dear NORTON customer

Thank you for your payment We would like to inform you that you Norton security has been renewed for this year. we have received a payment through auto debit instruction. This charge will be update in your bank statement within 24 to 48 hours.

PRODUCT INFORMATION:

Payment Method       : Auto-Debit

Renewal Date             : 3 March 2022

Cost                              : 294.16 USD

Order ID                     : NASWE5241636G

In case you want to cancel your order please call our billing team at +1-(806)-(224)-(2033)

Thank you,

NORTON 360 BILLING TEAM

[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]

Labels: Email Scan, Subscription

Replies

Kudos0

Re: Has Norton's customer information been hacked?

Posted: 14-Mar-2022 | 9:33AM · Edited: 14-Mar-2022 | 9:38AM · Permalink

DavidJ. Galbo:
Received this email. Has Norton been hacked? 

No. 
You received spam/scam email. 
Just delete the spam/scam email. 
Do not interact with the spam/scam email. 

Verify that an email you receive from Norton is legitimate
https://support.norton.com/sp/en/us/home/current/solutions/v71088498 

Report a spam or scam email to NortonLifeLock
https://support.norton.com/sp/en/us/home/current/solutions/v138341527

Report Scam Phone Numbers
https://forums.malwarebytes.com/forum/238-report-scam-phone-numbers/

Learn what to do if you received a suspicious phone call, email, or mail
https://support.norton.com/sp/en/us/home/current/solutions/v126234363

Fraudulent companies carry out technical support scams by posing as software support providers and claim to offer support on behalf of major technology companies. They set up fake websites, send scam emails, offer free security scans, or send alarming messages to convince you that your computer is infected or needs to be fixed.

https://support.norton.com/sp/en/us/home/current/solutions/v105274822 

Scams Involving Fraudulent Use of NortonLifeLock Branding
https://www.nortonlifelock.com/blogs/feature-stories/fraudulent-use-nortonlifelock-brand 

What to do if you fall for an email scam
https://us.norton.com/internetsecurity-online-scams-what-to-do-when-you-fall-for-an-email-scam.html 

Keep an eye out for Norton email scams
https://www.nortonlifelock.com/blogs/feature-stories/fraudulent-use-nortonlifelock-brand 

Kudos0

Re: Has Norton's customer information been hacked?

Posted: 14-Mar-2022 | 9:35AM · Permalink

How to Recognize and Avoid Phishing Scams
https://www.consumer.ftc.gov/articles/how-recognize-and-avoid-phishing-scams

Avoiding and Reporting Scams
https://www.consumer.ftc.gov/features/scam-alerts

Check if your email address is in a data breach
https://haveibeenpwned.com/

Pwned Passwords
https://haveibeenpwned.com/Passwords

Hacked Email
https://www.consumer.ftc.gov/articles/0376-hacked-email

  • Never click on links or download attachments from unknown sources.  
  • Hover your mouse over the links contained in emails to check if they are legitimate– don’t click unless you are sure they are safe.  
  • Question the validity of any email that asks you to submit personal or financial information.  
Kudos0

Re: Has Norton's customer information been hacked?

Posted: 14-Mar-2022 | 6:30PM · Permalink

They don't even know you are a Norton customer.  They just send these out at random, knowing that a good percentage of recipients will be using Norton.  Those who don't will immediately recognize the scam and ignore the email.  They hope the Norton users will take the bait.

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