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Posted: 06-Apr-2022 | 2:10AM · 23 Replies · Permalink
Posted: 06-Apr-2022 | 11:06AM · Permalink
Hello. Your best option is to go to this link: https://support.norton.com/sp/en/us/home/current/contact?inid=nortoncom_...
Click the appropriate box related to the issue you are having, OR, "My topic is not listed above". Click "I still need help" if a search doesn't provide an answer or link to a solution. Next sign into your account and follow screen prompts.
SA
Posted: 06-Apr-2022 | 11:14AM · Edited: 06-Apr-2022 | 11:14AM · Permalink
jjcool:
Can anybody please supply a contact phone number for Norton Tech Support? I've been trying all evening to find a number, its almost impossible. I would appreciate any assistance in this regard.
~regarding Phone Support
Please share your geo-location/country. Maybe, I can post Norton Support phone number, if you want?
Are you United States?
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support for Norton account/subscription issue.
Posted: 06-Apr-2022 | 2:51PM · Edited: 06-Apr-2022 | 2:52PM · Permalink
Thank you to both SoulAsylum and bjm for your responses. I did finally manage to contact tech support by phone (I'm in Australia, by the way) but only after penetrating several layers of defenses designed to prevent this action. I first tried 'Chat with an Agent' (Re SoulAsylum's suggestion) I don't know how many times, only to fall into a black hole of 'describe your issue'/save/describe your issue/save' ad infinitum. It promised local phone numbers but the link did not work--a universal occurence with Norton. When I did finally reach support the person's accent was so thick I was unable to understand him, or him, me. After 15 minutes of trying to describe a rather simple issue, I was forced to give up in frustration. Norton's tech support is abominable. Thanks again for the replies.
Oh, one other point. A week ago I was contacted by Norton to say my account was being upgraded to 'deluxe'. The agent also supplied a 'special' phone number supposedly available only to deluxe accounts. When I tried it the phone company announced that the number was discontinued. Oh, Norton, what a miserable failure you are in terms of customer service!
Posted: 06-Apr-2022 | 3:03PM · Edited: 06-Apr-2022 | 3:04PM · Permalink
as my test from United States: 01-Apr-2022
I Sign'd In to my Norton account -> Contact Norton Support -> Chat Support: Chat Now
I click'd "Manage my account" -> "Something else" and type'd "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".
~regarding Chat Support
Please review:
https://community.norton.com/en/comment/8522626#comment-8522626
Australia
Posted: 06-Apr-2022 | 3:55PM · Edited: 06-Apr-2022 | 4:11PM · Permalink
jjcool:
I followed the same steps but, alas, no Kate.
@jjcool
Yeah, I can only test from United States.
Did you review:
https://community.norton.com/en/comment/8522626#comment-8522626
Yeah, I recall users complain about Norton Support - Australia
Maybe, try https://twitter.com/Norton
I have had my query solved via Twitter. Thank you.
https://community.norton.com/en/comment/8526229#comment-8526229
Posted: 06-Apr-2022 | 5:09PM · Edited: 06-Apr-2022 | 5:10PM · Permalink
I read the link. I've given up using the Norton VPN, it was causing so many issues. In my experience service is typically better in the US.
Posted: 06-Apr-2022 | 5:17PM · Edited: 06-Apr-2022 | 5:37PM · Permalink
Re: How do I contact Norton support by PHONE?
We'll try to call attention:
@jjcool
Please confirm this phone number does/does not work?
Posted: 06-Apr-2022 | 5:20PM · Edited: 06-Apr-2022 | 5:27PM · Permalink
as my test from United States: 06-Apr-2022
Posted: 06-Apr-2022 | 5:56PM · Permalink
Posted: 06-Apr-2022 | 6:08PM · Edited: 06-Apr-2022 | 6:11PM · Permalink
jjcool:
All I can confirm is that the 'special' number I was given was discontinued. The support number, when I finally tracked it down, worked. The main issue concerning phone support was the difficulty of finding the number via the support page. After I worked through all the options and filled out the form I was given a link to local phone numbers. The link didn't work. Nor did the link to speak to an online agent work. Hence why I came to this forum in a bid to find a number that did work.
jjcool:
The support number, when I finally tracked it down, worked.
I'm curious... is this the number you finally tracked down and worked?
jjcool:
All I can confirm is that the 'special' number I was given was discontinued.
Can you share the 'special' number that was discontinued?
Posted: 06-Apr-2022 | 10:21PM · Edited: 06-Apr-2022 | 10:26PM · Permalink
jjcool:
Do you work for Norton?
No
red badge are Norton employees
for example:
https://community.norton.com/en/users/gayathrir
Posted: 06-Apr-2022 | 11:07PM · Edited: 06-Apr-2022 | 11:12PM · Permalink
Well, you do yourself proud at any rate. I've been trying to add kudos by clicking but they don't seem to be showing up. BTW the Norton phone contact page you gave, above: https://support.norton.com/sp/en/au/home/current/contact-phone?pv=off doesn't actually include a phone number. Instead it tries to palm you off onto the online chat option--which begins the merry-go-round again. Cheers, jj
Okay, the kudos are displaying
Posted: 06-Apr-2022 | 11:34PM · Edited: 06-Apr-2022 | 11:57PM · Permalink
jjcool:BTW the Norton phone contact page you gave, above: https://support.norton.com/sp/en/au/home/current/contact-phone?pv=off doesn't actually include a phone number. Instead it tries to palm you off onto the online chat option--which begins the merry-go-round again.
Curious, are you using Firefox?
Curious, are you using browser Tracking Protection/Prevention?
Curious, do you see?
Curious, did you try/click My issue isn't listed above?
Posted: 06-Apr-2022 | 11:40PM · Edited: 06-Apr-2022 | 11:42PM · Permalink
Google Chrome. I might experiment with Edge to see if it makes a difference.
No tracking protection. Yes, I did see 'my issue is not listed above'. Many times!
Posted: 06-Apr-2022 | 11:44PM · Edited: 07-Apr-2022 | 12:11AM · Permalink
jjcool:
BTW the Norton phone contact page you gave, above: https://support.norton.com/sp/en/au/home/current/contact-phone?pv=off doesn't actually include a phone number. Instead it tries to palm you off onto the online chat option--which begins the merry-go-round again.
Curious, did you try/click My topic is not listed above?
Curious, did you try/click I still need help?
I'm trying to imagine what you're seeing.
I'm thinking if Norton Support - Australia pages are working.
Then maybe you're blocking some Norton pages content.
Norton Support - United States pages seem to require allowing all Norton pages content - allowing all
cookies/ads/scripts/frames/trackers...allowing all Norton pages content that may be blocked by browser extensions or built-in browser protections.
Maybe, Norton Support - Australia pages are not working. IDK
I'm trying to imagine why you could not reach Kate.
I'm trying to imagine why you could not find Australia phone number.
Thanks for indulging my question.
Regards w Respect
Posted: 07-Apr-2022 | 2:47AM · Permalink
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