renewals are unable to be cancelled
Posted: 22-Apr-2022 | 2:47PM · 2 Replies · Permalink
I can not seem to cancel my unwanted subscription. It requires an order number and I am being charged for a renewal subscription without an order number and I can not call anyone. I do not like Norton and the fact you can not call them and speak to a human. They overcharge for renewals. Their service is not work the charge. They make you go out and ask the community instead of providing service to their customers. How absurd. I will never use Norton again.
Re: renewals are unable to be cancelled
Posted: 22-Apr-2022 | 2:54PM · Permalink
Please see your Norton account to manage licenses / subscriptions.
Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information.
MY SUBSCRIPTIONS reports: Activate Subscription Renewal ... with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account ... with no billing information.
Stop your Norton subscription from automatically renewing
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Learn more about your automatically renewing subscription
When you stop your subscription from automatically renewing:
Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
It typically takes a few hours from your request for the change to take effect.
Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.
After cancelling your recurring subscription, your subscription will not automatically renew. Your protection will continue through the end of your current paid term.
After cancelling your recurring subscription, your subscription will not have the Norton Virus Protection Promise. Your protection will continue through the end of your current paid term.