Customer service complaint
Posted: 25-Apr-2022 | 12:15PM · 1 Reply · Permalink
Has anyone had a bad experience with Norton support?
I contacted them on last Wednesday, as unable to open Norton. Since then 2 of their engineer attempted to re-install but failed. I was promised a call back from a senior technician within 48 hours which never happened, only to receive a email claiming they had tried but couldn't leave message as no answering service?!
Since then they keep promising to contact within 24 hours, it is now Monday evening and I had to contact customer service again and demand they give me a time and day they will contact to resolve the issue.
Is this normal for Norton?
Re: Customer service complaint
Posted: 02-May-2022 | 4:14AM · Permalink
Thank you for posting on the Norton Community. We will look into this. Thanks.
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