This forum thread needs a solution.
message editor goes wonky
Posted: 18-Nov-2021 | 1:12PM · 42 Replies · Permalink
Any clues why message editor goes wonky?
Replies
Re: message editor goes wonky
Posted: 19-Nov-2021 | 9:17AM · Permalink
message editor feels better with allowing 3rd party cookies.
https://community.norton.com:443
Includes third-party cookies on this site
I'll monitor.
Re: message editor goes wonky
Posted: 22-Nov-2021 | 8:34AM · Edited: 22-Nov-2021 | 8:43AM · Permalink
Sunil_GA:Thanks, @bjm_, There was a minor community platform update for a text editor. Please let us know if you notice any issues.
Community message flow (Save - Edit - Save) sometimes feels labored ... page not responding...needing my page refresh to push through message Save - Edit -Save. I'm not experiencing slow down elsewhere. I've experimented with allowing more page content and with no Edge extensions. I've not tried alternate browser. Maybe, some change my side? My Community IMCE sometimes feels labored.
Re: message editor goes wonky
Posted: 23-Nov-2021 | 4:13AM · Permalink
I didn't notice Save - Edit Save slow on edge but the comment editor window behavior reproducible. A page refresh cleared it though. ok, will check this with dev.
Sunil_GA | Norton Community Administrator | NortonLifeLock
Re: message editor goes wonky
Posted: 24-Nov-2021 | 11:44AM · Permalink
bjm_:anyone seeing their Community -> Account -> Profile -> Edit page ... hang
Hi bjm_:
I'm not seeing any problems editing my profile, and as I compose this reply I can't see any problems with the WYSIWYG editor from my default Firefox v94.0.2 browser with extensions Save Page WE, Bitdefender TrafficLight, Malwarebytes Browser Guard and uBlock Origin all enabled.
I'm located in Canada.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.2 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.11.149-1.0.1513
Re: message editor goes wonky
Posted: 24-Nov-2021 | 11:58AM · Permalink
lmacri:bjm_:anyone seeing their Community -> Account -> Profile -> Edit page ... hang
Hi bjm_:
I'm not seeing any problems editing my profile, and as I compose this reply I can't see any problems with the WYSIWYG editor from my default Firefox v94.0.2 browser with extensions Save Page WE, Bitdefender TrafficLight, Malwarebytes Browser Guard and uBlock Origin all enabled.
Okay....must be my side. Thanks
Re: message editor goes wonky
Posted: 24-Nov-2021 | 3:01PM · Edited: 24-Nov-2021 | 3:03PM · Permalink
lmacri:Hi bjm_:
I'm not seeing any problems editing my profile, and as I compose this reply I can't see any problems with the WYSIWYG editor from my default Firefox v94.0.2 browser with extensions Save Page WE, Bitdefender TrafficLight, Malwarebytes Browser Guard and uBlock Origin all enabled.
Yes, Firefox does feel better. Norton Community from Edge has been intermittent wonky, for me. Thanks
Re: message editor goes wonky
Posted: 24-Nov-2021 | 8:56PM · Permalink
bjm_:Yes, Firefox does feel better. Norton Community from Edge has been intermittent wonky, for me...
Hi bjm_:
I'm posting this reply from MS Edge v96.0.1054.34 (with Malwarebytes Browser Guard and uBlock Origin enabled) and at the moment everything looks okay - no issues using the WYSIWYG editor or uploading/inserting an image with the IMCE , and there was no hang when I edited my account profile and saved the change.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.2 * MS Edge v96.0.1054.34 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.11.149-1.0.1513
Re: message editor goes wonky
Posted: 24-Nov-2021 | 9:13PM · Edited: 24-Nov-2021 | 9:18PM · Permalink
lmacri:
... I'm posting this reply from MS Edge v96.0.1054.34 (with Malwarebytes Browser Guard and uBlock Origin enabled) and at the moment everything looks okay - no issues using the WYSIWYG editor or uploading/inserting an image with the IMCE , and there was no hang when I edited my account profile and saved the change.
HI bjm_:
One problem I did notice from both Firefox v94.0.2 and MS Edge v96.0.1054.34. After posting my reply (or perhaps after editing my profile), when I tried to sign out from the forum, clicking the Account button in the top banner had no effect (i.e., I couldn't see the dropdown menu shown in the image below) until I refreshed the page.
EDIT:
Problem confirmed. As soon as I post a reply the Account button in the top banner stops working until I refresh the page.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.2 * MS Edge v96.0.1054.34 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.11.149-1.0.1513
Re: message editor goes wonky
Posted: 24-Nov-2021 | 9:14PM · Permalink
lmacri:Hi bjm_:
I'm posting this reply from MS Edge v96.0.1054.34 (with Malwarebytes Browser Guard and uBlock Origin enabled) and at the moment everything looks okay - no issues using the WYSIWYG editor or uploading/inserting an image with the IMCE , and there was no hang when I edited my account profile and saved the change.
Yeah, my intermittent wonky Edge .... must be just me. Thanks for feedback.
Re: message editor goes wonky
Posted: 24-Nov-2021 | 9:41PM · Edited: 24-Nov-2021 | 9:48PM · Permalink
~ my IMCE has 8368 files using 1.2 GB
I'd like to move my picture album to a Community album repository.
~ maybe, my IMCE is too large to manage.
~ maybe, my Edge has gremlins.
Re: message editor goes wonky
Posted: 25-Nov-2021 | 6:59AM · Edited: 25-Nov-2021 | 7:03AM · Permalink
bjm_:~ my IMCE has 8368 files using 1.2 GB ...~ maybe, my IMCE is too large to manage.
HI bjm_:
Please see the reply I posted today in your thread IMCE - Delete Pics Does Not Delete Pics. My image repository is much smaller than yours (IMCE currently reports "1385 files using 52.17 MB of unlimited quota") but I seem to have the same problem as you. After I delete an image the file count decreases by 1, but then next time open IMCE the deleted file returns in the list of uploaded images and the file count has increased by 1 back to it's original value. When I try to insert the "deleted" file into a reply it displays a broken placeholder as shown below.
If I upload a fresh image with IMCE, insert the image into a reply I'm composing with the WYSIWYG editor, and then click "Save" to post the reply I also notice that there's a delay of a 4 or 5 seconds before the image renders in the posted reply. It almost seems like IMCE is struggling to retrieve images from my repository, which is something I've only noticed in the past day or so.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.2 (default browser) * MS Edge v96.0.1054.34 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.11.149-1.0.1513
Re: message editor goes wonky
Posted: 25-Nov-2021 | 7:15AM · Edited: 25-Nov-2021 | 7:15AM · Permalink
lmacri:
My image repository is much smaller than yours (IMCE currently reports "1385 files using 52.17 MB of unlimited quota") but I seem to have the same problem as you.
It almost seems like IMCE is struggling to retrieve images from my repository, which is something I've only noticed in the past day or so.
as always, appreciate your contributions
Re: message editor goes wonky
Posted: 26-Nov-2021 | 6:26AM · Edited: 26-Nov-2021 | 6:32AM · Permalink
My https://community.norton.com/en/user/52403/edit page loads with delay. IDK
My IMCE loads with delay. I imagine 8378 files using 1.2 GB is causal. IDK
and on occasion:
Re: message editor goes wonky
Posted: 27-Nov-2021 | 7:37AM · Edited: 27-Nov-2021 | 7:46AM · Permalink
I imagine my IMCE loads with delay because I have 8378 files.
I imagine my Profile Edit page loads with delay because I have 50 Macros.
I imagine my message editor is intermittent wonkey because my side is wonkey.
Re: message editor goes wonky
Posted: 27-Nov-2021 | 10:05AM · Edited: 27-Nov-2021 | 10:09AM · Permalink
~ upon invoke Mark As Solution. I had to Clear Solution to post this message.
Note: my Mark As Solution wonkey is reproducible.
Re: message editor goes wonky
Posted: 27-Nov-2021 | 10:15AM · Permalink
Turned off all extensions and allowed all content...I can think to turn off and allow.
My Edge setup has a Profile 2. I'll remove Profile 2 as test.
Re: message editor goes wonky
Posted: 27-Nov-2021 | 10:44AM · Edited: 27-Nov-2021 | 10:48AM · Permalink
FWIW ~ my two cents
Since my Edge wonky behavior is only on Norton Community.
I imagine my Edge wonkey behavior is related to Norton Community.
Re: message editor goes wonky
Posted: 28-Nov-2021 | 7:09AM · Edited: 28-Nov-2021 | 7:10AM · Permalink
IMCE loads with delay
Profile Edit page loads with delay
Message editor wonkey
Norton Community wonky behavior reproachable from Chrome.
Re: message editor goes wonky
Posted: 28-Nov-2021 | 7:32AM · Edited: 28-Nov-2021 | 7:41AM · Permalink
IMCE loads with less delay from Firefox.
Profile Edit page loads with less delay from Firefox.
Mark As Solution wonky behavior reproachable from Firefox.
Re: message editor goes wonky
Posted: 28-Nov-2021 | 7:56AM · Permalink
bjm_:...Mark As Solution wonky behavior reproachable from Firefox.
Hi bjm_ :
I don't understand what buggy behavior your recent images are trying to convey, although I gather it has something to do with marking a thread as Solved (and the appearance of a Comment box?) and that the problem is reproducible with multiple browsers. Could you post step-by-step instructions that others can use to try and reproduce the problem (and describe what you're seeing that looks wrong to you)?
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.2 (default browser) * MS Edge v96.0.1054.34 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.11.149-1.0.1513
Re: message editor goes wonky
Posted: 28-Nov-2021 | 8:14AM · Edited: 28-Nov-2021 | 8:36AM · Permalink
lmacri:Could you post step-by-step instructions that others can use to try and reproduce the problem (and describe what you're seeing that looks wrong to you)?
I have Mark As Solution in my created Topic. I imagine you'd need to "Create New Post" and opt "I need a solution".
I opt Mark As Solution and then see (with Solution marked) an editor box (below message with Solution marked) without menu bars as shown in my posted pics.
I opt Clear Solution and then see (with Solution cleared) an editor box (below message with Solution cleared) with menu bars.
Re: message editor goes wonky
Posted: 30-Nov-2021 | 4:10PM · Edited: 30-Nov-2021 | 4:15PM · Permalink
bjm_:I have Mark As Solution in my created Topic. I imagine you'd need to "Create New Post" and opt "I need a solution".
I opt Mark As Solution and then see (with Solution marked) an editor box (below message with Solution marked) without menu bars as shown in my posted pics.
I opt Clear Solution and then see (with Solution cleared) an editor box (below message with Solution cleared) with menu bars.
Hi bjm_:
I created a test thread at Test Post for Accept / Clear Solution (Please Ignore) and can confirm that something is seriously wrong. Every time I either create a new reply, accept a reply as the solution, or clear the solution I see that odd "Add Reply" Comment box instead of the WYSIWYG editor at the bottom of my thread. For the first few posts of that thread I could get the WYSIWYG editor back by refreshing the page, but that didn't last long.
Things went really wonky when I accepted POST # 4 in that thread as the solution, cleared POST # 4 as the the solution, and then re-accepted POST # 4 as the solution (see POST # 7). I can't the WYSIWYG editor back at the bottom of that thread now and only see a blank "Add Reply" Comment box, even if I refresh the page or sign out of the forum / close my browser / sign back in again . Now I can only post new replies in that thread from that "Add Reply" Comment box. I can edit those "quick" replies created with the "Add Reply" comment box (clicking EDIT renders the reply in the WYSIWYG editor), but if I try to PREVIEW the edit before saving I just get an "Add Reply" Comment box with the raw HTML (see first image in POST # 8).
Re: message editor goes wonky
Posted: 03-Dec-2021 | 5:42AM · Permalink
Issues/Bugs summary reported in the post:
- Reply text editor not loaded (with a text editor toolbar) after a reply in Microsoft Edge browser. [Page refresh fixes the issue]
- "Account" option is not responsive after a reply/post on Microsoft Edge browser (Note: Issue was reported and fixed on Chrome earlier)
We also looking into any general performance-related issues with browser-specific to improve overall.
Sunil_GA | Norton Community Administrator | NortonLifeLock
Re: message editor goes wonky
Posted: 03-Dec-2021 | 6:49AM · Edited: 03-Dec-2021 | 6:53AM · Permalink
Sunil_GA:Issues/Bugs summary reported in the post:
- Reply text editor not loaded (with a text editor toolbar) after a reply in Microsoft Edge browser. [Page refresh fixes the issue]
- "Account" option is not responsive after a reply/post on Microsoft Edge browser (Note: Issue was reported and fixed on Chrome earlier)We also looking into any general performance-related issues with browser-specific to improve overall.
Hi Sunil_GA:
Thanks for following up on this.
You should add the following to your summary:
- Reply text editor not loaded (with a text editor toolbar) after original poster clicks Accept as Solution to mark the thread as Solved. [Page refresh does not fixes the issue. User must Clear Solution to load reply text editor]
Just note that these problems aren't specific to Chromium-based browsers like Google Chrome and MS Edge, including the unresponsive Account link. I did most of my testing with my default Firefox v94.0.2, although I can reproduce these issues with my MS Edge v96.0.1054.43 browser.
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64-bit Win 10 Pro v21H1 build 19043.1348 * Firefox v94.0.2 * Microsoft Defender v.4.18.2110.6-1.1.18700.4 * Malwarebytes Premium v4.4.11.149-1.0.1513
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
Re: message editor goes wonky
Posted: 13-Jan-2022 | 8:25AM · Edited: 13-Jan-2022 | 8:26AM · Permalink
Just an FYI that I'm still seeing that odd "Comment" text box instead of the full WYSIWYG editor at the bottom of the every thread each time I post a reply in the forum. Note that I was posting from my Firefox v96.0 browser.
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Dell Inspiron 5584 * 64-bit Win 10 Pro v21H2 build 19044.1466 * Firefox v96.0.0 * Microsoft Defender v.4.18.2111.5-1.1.18800.4 * Malwarebytes Premium v4.5.0.152-1.0.1538
Re: message editor goes wonky
Posted: 13-Jan-2022 | 3:06PM · Edited: 13-Jan-2022 | 3:07PM · Permalink
lmacri:
Just an FYI that I'm still seeing that odd "Comment" text box instead of the full WYSIWYG editor
I think whitelisting community.norton.com & allowing Community third party cookies helps.
Then after some days. I'll remove whitelisted community.norton.com & block Community third party cookies...as test.
Re: message editor goes wonky
Posted: 22-Apr-2022 | 5:36AM · Permalink
Re: message editor goes wonky
Posted: 11-May-2022 | 7:15AM · Permalink
Re: message editor goes wonky
Posted: 11-May-2022 | 7:59AM · Edited: 11-May-2022 | 8:49AM · Permalink
Sunil_GA:... Update: The issue with the text editor/ reply editor loading issue has been resolved. Can you please test and let us know the issue fix status from your end?
Hi Sunil_GA:
I created a test post today <here> in the sandbox and the problem appears to be fixed - at least with my Firefox v100 browser 
. The WYSIWYG editor for new replies loaded correctly after posting, and it also appears that additional problems reported in peterweb's 31-Jul-2021 thread Reply Edit Box After Posting (i.e., the non-functional Account and Language dropdowns in the top-right corner of the page and Search the Community feature) are also working again after a new reply is posted.
EDIT:
The problem discussed <above> where clicking "Mark as Solution" in a thread you originated also causes the WYSIWYG editor for new replies to be replaced by that odd comment box also appears to be fixed.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v21H2 build 19044.1645 * Firefox v100.0.0 * Microsoft Defender v4.18.2203.5-1.1.19200.5 * Malwarebytes Premium v4.5.9.198-1.0.1676
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