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Kudos0

Privacy Monitoring Did Norton Scam Me?

Posted: 09-Mar-2022 | 6:28PM · 8 Replies ·

2 or 3 weeks ago I subscribed to the Norton Lifelock Privacy monitoring - the service in which I pay them $100/year to remove my personal information from websites. Yet, I search myself & still see my personal information. I searched these forums & seen a few people had the same issue. Of Norton NOT DONIG THEIR JOB in removing peoples private information. 
Look, if they aren't going to do the job, I want my money back.
I'll do it myself or I'll pay another service to do the job. So far - Norton failed in keeping my private information... Private. 
Thoughts? Am I correct or incorrect on this matter?

I will contact Norton about this matter some time within the week to get more information unless I see that my information is removed by then. If they don't do their due diligence I'm going to have to fire their service & get my $$$ back to pay another service. 

Labels: Norton Privacy Manager
Accepted Solution
Kudos0

Re: Privacy Monitoring Did Norton Scam Me?

Posted: 06-Apr-2022 | 7:28AM · Permalink

I just called Norton support to cancel my service and request a refund since nothing has happened since my enrollment in February. A nice rep walked me through the steps to manually remove my info from each site. It was fairly simple and he says it will take 6-8 days for each. Will keep you updated.
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Replies

Kudos0

Re: Privacy Monitoring Did Norton Scam Me?

Posted: 16-Mar-2022 | 11:52AM · Permalink

I signed up for privacy monitor in December, 2021, and requested opt out on all of my exposure.

I was notified by email that I had an update effective today March 16, 2022. I found that there was no change whatsoever to my exposure.

"Exposed Personal Info Found on the Internet" — Privacy Monitor failed to do anything to remove my exposure.

Has anyone with this service experienced any positive reduction of exposure on the Internet?

Kudos0

Re: Privacy Monitoring Did Norton Scam Me?

Posted: 04-Apr-2022 | 4:47PM · Permalink

I'm having the same experience as others with Privacy Monitor. I paid Norton for a service that would opt me out of sites giving out my personal info. Haven't seen any change since paying the $99 in Feb.  You can only run the scan they have every 90 days, but a simple google search easily proves that Norton scammed me. I won't be renewing my subscription for Norton 360. There are other virus protection programs. This has me very salty. 

Accepted Solution
Kudos0

Re: Privacy Monitoring Did Norton Scam Me?

Posted: 06-Apr-2022 | 7:28AM · Permalink

I just called Norton support to cancel my service and request a refund since nothing has happened since my enrollment in February. A nice rep walked me through the steps to manually remove my info from each site. It was fairly simple and he says it will take 6-8 days for each. Will keep you updated.
Kudos0

Re: Privacy Monitoring Did Norton Scam Me?

Posted: 12-Apr-2022 | 5:47AM · Permalink

I have the same problem.  I've had 4 credit cards hacked with frautulent charges.  All happened with 4 different credit cards within 3 months.  Obviously my personal invormation is not being protected.

Kudos0

Re: Privacy Monitoring Did Norton Scam Me?

Posted: 23-Apr-2022 | 3:09PM · Permalink

I came to the forums to see if anyone had this issue - I ordered the privacy monitor service two months ago, and there had been no updates at all regarding it.

I called support and got the service cancelled, and got a refund.

Kudos0

Re: Privacy Monitoring Did Norton Scam Me?

Posted: 11-May-2022 | 11:03AM · Permalink

I have had the same issue others have reported.  PMA message states an email report will be sent in 2-3 weeks, nothing received, customer chat and LifeLock support says it will take 4-6 weeks. These add-on services are bogus.

I'll do the same - contact support and request a refund.

Kudos1 Stats

Re: Privacy Monitoring Did Norton Scam Me?

Posted: 12-May-2022 | 6:34AM · Permalink

Are you talking about Privacy Monitor or Privacy Monitor Assistant?

Privacy Monitor just scans the web and reports back every 3 months to say what it has found on various data broker websites. If you choose to you can then manually apply to the website owners to ask to remove your info.

Privacy Monitor Assistant is an extra charge that will do the work of applying to the websites automatically. Saves you time but costs you extra.

In either case there is no guarantee that the website owners will remove that info and of course they could just create another website with similar info about you. I think it is very annoying but in today's data hungry world this info floats from server to server so good luck with removing it.

Kudos0

Re: Privacy Monitoring Did Norton Scam Me?

Posted: 12-May-2022 | 6:50AM · Permalink

How to delete yourself from internet search results and hide your identity online
https://www.zdnet.com/article/how-to-delete-yourself-from-internet-search-results-and-hide-your-identity-online/

Note: zdnet.com has ads

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