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Kudos0

Norton Info screen showing up all zeros.

Posted: 12-May-2022 | 11:12AM · 9 Replies ·

Norton Info screen showing up all zeros Wallet Balance zero. Anyone else having this aswell?

Labels: Payment
Accepted Solution
Kudos0

Re: Norton Info screen showing up all zeros.

Posted: 12-May-2022 | 1:57PM · Permalink

Have you tried doing a restart to see if that helps ?

The APIs are responding correctly with the data and it is the same that powers both portal and client. 

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Replies

Kudos0

Re: Norton Info screen showing up all zeros.

Posted: 12-May-2022 | 11:30AM · Permalink

Been like this since the last day or two.

Kudos0

Re: Norton Info screen showing up all zeros.

Posted: 12-May-2022 | 11:36AM · Permalink

Are you seeing this on the client or the web portal ? 

Kudos0

Re: Norton Info screen showing up all zeros.

Posted: 12-May-2022 | 11:37AM · Permalink

Client.

Kudos0

Re: Norton Info screen showing up all zeros.

Posted: 12-May-2022 | 11:38AM · Permalink

I noticed it after the this latest Windows update.

Kudos0

Re: Norton Info screen showing up all zeros.

Posted: 12-May-2022 | 11:40AM · Permalink

Usually when this happens it goes back to normal in a bit. But now it has been at zeros for a while.

Accepted Solution
Kudos0

Re: Norton Info screen showing up all zeros.

Posted: 12-May-2022 | 1:57PM · Permalink

Have you tried doing a restart to see if that helps ?

The APIs are responding correctly with the data and it is the same that powers both portal and client. 

Kudos0

Re: Norton Info screen showing up all zeros.

Posted: 12-May-2022 | 6:35PM · Permalink

yes I restarted still the same

Kudos0

Re: Norton Info screen showing up all zeros.

Posted: 13-May-2022 | 5:44AM · Permalink

I just checked both my machines after making sure Windows was up to date and restarted, both are showing balance and HR values. Are you logged in to your Norton Account?

Kudos0

Re: Norton Info screen showing up all zeros.

Posted: 13-May-2022 | 8:23AM · Permalink

It fixed itself after a restart of the client, after doing what nisha told me to do. Thanks.

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