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Kudos0

Data Protector blocked file location

Posted: 12-May-2022 | 11:22AM · 4 Replies ·

Data protector blocked an .exe file and says that no further action is required. The only two options are 'exclude' and 'File Insight.'  Where does data protector store that file and how do I access it to delete it altogether? It is not in the quarantine folder. When I click file insight it says file not found or file not accessible. It does not say it was deleted. There should be some ability to access or at least have data protector delete the file. I don't want to click exclude the process and then have it execute before I can delete it. Any suggestions? Thanks.

Labels: Quarantine, Security History, Threat Detection, Vulnerability Protection

Replies

Kudos0

Re: Data Protector blocked file location

Posted: 12-May-2022 | 11:35AM · Edited: 12-May-2022 | 11:49AM · Permalink

Maybe, Security History -> Data Protector -> Export (Save as Text) and post related event/s here:

Curious, did you check Norton Insight -> Untrusted Files?

Data Protector protects your PC from malicious processes that intend to destabilize your PC, corrupt and/or steal your data and propagate the malicious nature to other good processes. You can add more folders, extensions, and can also exclude processes for scanning and protection.

Turning off this feature reduces your PC protection. So, we recommend you to keep this feature turned on always.

https://support.norton.com/sp/en/us/norton-360-deluxe/current/solutions/v130571264 

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Kudos0

Re: Data Protector blocked file location

Posted: 12-May-2022 | 2:40PM · Permalink

See attachment and entry for 5/11/2022 2:16:31

File Attachment: 
Plain text icon Data Protector.txt
Kudos0

Re: Data Protector blocked file location

Posted: 12-May-2022 | 2:55PM · Edited: 12-May-2022 | 3:13PM · Permalink 

5/11/2022 2:16:31 PM,High,Data Protector blocked a suspicious action by is-JAMEB.exe,Action Blocked,No Action Required,Action Blocked,C:\Windows\is-JAMEB.exe,is-JAMEB.exe,5/11/2022 2:16:31 PM,Suspicious process attempted deleting a file protected by Data Protector,C:\Windows\is-JAMEB.lst

FWIW ~ I've needed to temporarily disable Data Protector to run (known safe) installers.

Maybe, you'll need to temporarily disable Data Protector to run (known safe) uninstaller.

no idea regarding 

C:\Windows\is-JAMEB.exe
C:\Windows\is-JAMEB.lst
C:\Windows\Installer\{465CA2B6-98AF-4E77-BE22-A908C34BB9EC}\_853F67D554F05449430E7E.exe
C:\Windows\System32\drivers\SET552.tmp

Note: I've had difficulty with Data Protector + .tmp files

VSUSetup.exe is part of Revo Uninstaller Pro 

Are you trying to install Revo Uninstaller Pro?
Are you trying to uninstall Revo Uninstaller Pro?
Are you trying to run/use Revo Uninstaller Pro? 
Are you trying to run/use Revo Uninstaller Pro to uninstall _______?

Kudos0

Re: Data Protector blocked file location

Posted: 13-May-2022 | 8:55AM · Edited: 13-May-2022 | 9:03AM · Permalink

as test:
1) installed Revo Uninstaller 2.3.8 Free 
2) ran Revo Uninstaller Portable 2.3.8 Free
3) installed Revo Uninstaller Pro 5.0.1 Trial

Norton Data Protector was silent. 
as always, your mileage may vary

Maybe, you're trying to run/use Revo Uninstaller Pro to uninstall _______?

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