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Kudos0

email proxy deleted email

Posted: 28-May-2022 | 4:57PM · 12 Replies ·

I am using Outlook on win 10.  I have just received a notification "Symantec Email Proxy Deleted Message".  The email itself had a pdf with e-tickets for I booking I made today.  There have been no problems with booking confirmation emails from the sender in the past (I've been a Symantec/Norton customer for over 10 years) I have found no way to recover the email and cannot seem to get a duplicate email sent from the vendor. What to I do to recover the email with my e-tickets so that I can print them? 

Labels: Windows 10, False Positive

Replies

Kudos0

Re: email proxy deleted email

Posted: 31-May-2022 | 6:19AM · Permalink

What Norton product do you have installed on your system? 

Kudos0

Re: email proxy deleted email

Posted: 01-Jun-2022 | 3:21PM · Permalink

I have Norton 360.

Kudos0

Re: email proxy deleted email

Posted: 02-Jun-2022 | 5:25AM · Permalink

Where did this message "Symantec Email Proxy Deleted Message" show up? Can you send a screen shot?

Kudos0

Re: email proxy deleted email

Posted: 02-Jun-2022 | 3:56PM · Permalink

It showed up as an email in my Outlook Inbox from "Symantec Email Proxy".

Screen snip in zip file

File Attachment: 
Package icon SymantecEmailProxyDeletedMessage.zip
Kudos0

Re: email proxy deleted email

Posted: 02-Jun-2022 | 4:12PM · Edited: 02-Jun-2022 | 4:16PM · Permalink

Are you by any chance accessing your company email via Outlook?

This appears to me as this issue for SEP: https://community.broadcom.com/symantecenterprise/communities/community-...

Kudos0

Re: email proxy deleted email

Posted: 02-Jun-2022 | 4:32PM · Permalink

Matt. This issue goes way back as far as 2004, there have been numerous instances where there hasn't been an answer to threads posted here on the forums as well. One would wonder whether the sender has a compromised machine/network trying to pass spam through filters within Windows and Norton. Or conversely, is there a conflict between the sender ( using a SEP security solution ) and the way N360 is reading the messaging filter it has? Maybe disabling the N360 anti-spam client will change the situation, as a temp test? 

https://community.norton.com/en/forums/symantec-email-proxy-deleted-mess...

SA

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: email proxy deleted email

Posted: 03-Jun-2022 | 5:00AM · Permalink

The clue is in the message itself. "Symantec" email proxy. This is tied to the Symantec Endpoint Protection (SEP) product now owned by Broadcom.

I still don't have a response from the OP if this is a company email address. I suspect it is and they use SEP for their mail servers.

Kudos0

Re: email proxy deleted email

Posted: 03-Jun-2022 | 2:51PM · Permalink

This email was to my personal email account...

Kudos0

Re: email proxy deleted email

Posted: 03-Jun-2022 | 7:24PM · Permalink

perhaps your ISP is using SEP?

Kudos1 Stats

Re: email proxy deleted email

Posted: 07-Jun-2022 | 6:19AM · Edited: 07-Jun-2022 | 6:26AM · Permalink

@SCorcoran Its understood this message was sent to your email account. The perplexing question remaining is WHO this was sent from. IE, a booking agency, work, etc. We don't need that address to be posted here just an answer for WHO. We have to help you determine what the issues may be with the sender and whether there is another issue where that sender MAY be compromised. 

Edited: The issue is an old one, related to the anti-spam feature in Norton, as discussed in this article: 

https://www.computerworld.com/article/2578823/symantec-fixes-mail-deleti...

SA

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: email proxy deleted email

Posted: 15-Jun-2022 | 12:26PM · Permalink

Same issue, different ecosystem.  I have Windows 10, Thunderbird e-mail client, and Norton 360 Premium 2, all up to date.  I get the same "Symantec Email Proxy Deleted Message", for the exact same sender e-mail address as one a dozen lines above in the Inbox, as well as plenty of other e-mails from the same sender.

When I go to my ISP's server using webmail, I can still see the original message on their server, so this is definitely happening on the local PC.  There are no background services running that are identifiable as Symantec.  There are a couple of Norton services running, as expected.  

Kudos0

Re: email proxy deleted email

Posted: 15-Jun-2022 | 3:28PM · Permalink

Indeed it is a local PC issue. That being said. Just rehashing a bit for everyone, the error message itself suggests the sending client is using SEP ( Symantec Endpoint Protection ). Symantec is now totally owned by Broadcom and is no longer a part of Norton. Another post here suggested disabling the Norton anti-spam addon and rebooting to recheck for the issue being persistent. Has anyone with the issue being seen done so? If so would you share those results? TIA

SA

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions

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