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Kudos0

Incredibly poor support

Posted: 06-Jun-2022 | 12:04PM · 2 Replies ·

Apparently Norton has moved their support to a cave in some way offshore country with people who barely speak English. Tried THREE times to call and I have had better connections using two tin cans and string. They keep mumbling they can't hear me, but all the terrible automatic systems I had to go through had no problem hearing me. Other people I call have no problem hearing me. Need some answers from Norton on what you have done with 3 of my subscriptions but all I get are third world people that claim they can't hear me and hang up. So, how do I get a human in the US who will help me and provide answers?

Labels: Customer Support Feedback

Replies

Kudos0

Re: Incredibly poor support

Posted: 09-Jun-2022 | 4:41PM · Permalink

Hello David. I've sent the link to this forums thread to those who actually work for Norton and their intervention. Unfortunately I don't work for Norton and could only provide you with links to support that you more likely than not have already followed. Stand by for someone Norton to contact you in this thread or, via a private message here on the forums in your account inbox. 

SA

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos1 Stats

Re: Incredibly poor support

Posted: 10-Jun-2022 | 11:23AM · Permalink

send me a private message with the email for your Norton account, and I will pass it along to the right people

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