Solved.
Kudos0

I placed the order as per instructions and four days later I’m still waiting to be given access to the product.

Posted: 13-Jun-2022 | 1:29AM · Edited: 05-Jul-2022 | 7:06AM · 3 Replies ·

Hi

I moved my Broadband supplier to Plusnet and  was told it included free internet security, I placed the order as per instructions and four days later I’m still waiting to be given access to the product.

Trying to contact the company through customer services is worse than useless dies anyone know how many days/ weeks it takes to become active..

Thsnks !

[Edit:Calrified the subject]
 

Labels: Subscription, Activation

Replies

Accepted Solution
Kudos0

Re: I placed the order as per instructions and four days later I’m still waiting to be given access to the product.

Posted: 13-Jun-2022 | 4:41AM · Edited: 13-Jun-2022 | 5:02AM · Permalink

Getting started with Plusnet Protect powered by Norton™
Everything you need to know to get up and running.
Plusnet Protect FAQs

https://www.plus.net/help/broadband/getting-started-with-plusnet-protect/

Trying to contact the company through customer services is worse than useless

Trying to contact Plusnet?

Plusnet: Contact us
Plusnet customer support: 0800 432 0200

Trying to contact Norton?

To get technical assistance for Plusnet Protect issues you can contact Norton Support
This will raise a support ticket with Norton for live assistance 24/7.

https://www.plus.net/help/broadband/getting-started-with-plusnet-protect/ 

United Kingdom


Kudos0

Re: I placed the order as per instructions and four days later I’m still waiting to be given access to the product.

Posted: 13-Jun-2022 | 9:57AM · Permalink

Four days and counting, no explanation, no reasons what a shambles.

Hi ,

Thank you for ordering from Norton.

We want to let you know that there is an issue with processing your order. You will receive an email confirmation with information about how to download your product when your order has been processed. We apologize for the delay.

Thank you for trusting us for your Cyber Safety needs

— Your Norton Team

Kudos0

Re: I placed the order as per instructions and four days later I’m still waiting to be given access to the product.

Posted: 13-Jun-2022 | 10:09AM · Edited: 13-Jun-2022 | 10:10AM · Permalink

62a450e65ecca:

Four days and counting, no explanation, no reasons what a shambles.

Norton Community does not have access to your Norton account, subscription information nor payment method. 
Please Contact Norton Support regarding your subscription/processing.  

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