This forum thread needs a solution.
Kudos0

I want refund of my annual subscription

Posted: 25-Jun-2022 | 2:50PM · 2 Replies ·

It has been literally impossible for me to figure about how to request a refund in Norton website. I don't know how to get in contact with Customer service team. I require a solution asap. Thanks
Labels: Refund, Auto Renewal

Replies

Kudos0

Re: I want refund of my annual subscription

Posted: 25-Jun-2022 | 2:59PM · Edited: 25-Jun-2022 | 3:02PM · Permalink

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry. 
  • Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting. 

Norton Community does not have access to your Norton account, subscription details nor payment method. 
Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Kudos0

Re: I want refund of my annual subscription

Posted: 25-Jun-2022 | 3:00PM · Edited: 25-Jun-2022 | 3:01PM · Permalink

Please confirm Windows Fast Startup is off. W10 [here] W11 [here]

~ regarding Chat Support
Please clear browser cookies n' cache.
Please allow all Norton pages cookies/ads/scripts/frames/trackers/content.
Please allow all Norton pages content that may be blocked by browser extensions or built-in browser protections. 

Please turn Norton Secure VPN off - before and after machine restart -
Please Restart (not Shut down) machine -
Please try Contact Norton Support -

~ regarding Phone Support
Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?

Please confirm Windows Fast Startup is off. W10 [here] W11 [here]
Please try clearing browser cookies n' cache.

Please try allowing all Norton pages cookies/ads/scripts/frames/trackers/.
Please try allowing all Norton pages content that may be blocked by browser extensions or built-in browser protections. 

Please try with Norton Secure VPN off - before and after machine restart -
Please Restart (not Shut down) machine -

Contact Norton Support ->
Chat Support: Chat Now 
Phone Support: View local phone numbers

regarding Chat Support: Chat Now 
Please allow all Norton pages content (cookies, ads, trackers, etc., etc).
Please try with ad blocker, tracking prevention and VPN off.  

Chat Support -> Please review:
https://community.norton.com/en/comment/8522626#comment-8522626

Chat Now -> Sign In to your Norton account ->
click "Manage my account" -> "Something else" -> type "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".  

regarding Phone Support: View local phone numbers
Please allow all Norton pages content (cookies, ads, trackers, etc., etc).
Please try with ad blocker, tracking prevention and VPN off.  

Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?

Twitter Norton Support
https://twitter.com/NortonSupport

~ my reason for repeatedly recommending allowing all Norton pages content:

This thread is closed from further comment. Please visit the forum to start a new thread.