Solved.
Kudos0

IDENTIFY THE DEVICES FOR MY USED LICENSES

Posted: 09-Jul-2022 | 8:18AM · 1 Reply ·

guys, i was just reviewing the norton website because my renewal is upcoming. when i reviewed the licenses that are being used, i was able to identify 2 of the 3 devices. i am pretty sure that the third is for a computer i no longer have but i want to make sure before i delete the license. is there any way the website can give me more information about the device that this particular license is for. any assistance will be greatly appreciated.

Labels: Customer Support Feedback, Device Management, Install/Setup, My Norton, Subscription, Windows 11

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Accepted Solution
Kudos0

Re: IDENTIFY THE DEVICES FOR MY USED LICENSES

Posted: 09-Jul-2022 | 8:34AM · Edited: 09-Jul-2022 | 8:35AM · Permalink

Identify devices that are currently protected by Norton
https://support.norton.com/sp/en/us/home/current/solutions/v117748337

Remove a device from your Norton account
https://support.norton.com/sp/en/us/home/current/solutions/v53370992

The Devices page in your Norton Account is notorious for being incorrect. The first thing to check is to open the classic 360 interface on your devices by clicking on the Norton icon in the system tray and clicking on Open Norton 360. Then click on Settings > Administrative Settings and be sure Remote Management is turned on. That will allow the device to be listed in your Account. It may take a little time as it is not instantaneous.

To get an accurate list of devices, log into your Norton Account and click on the user icon at the top right, then click on Manage My Subscriptions. Then find your current subscription and click on Manage Licenses to see the list of devices activated on that subscription.

https://community.norton.com/en/comment/8530579#comment-8530579 

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