Solved.
Mining Balance not accruing
Mining Balance not accruing. Even after restarting and logging out and back in.
Replies
Matt_Boucher Employee
NortonLifeLock Employee27
Reg: 23-Apr-2008
Posts: 1,386
Solutions: 118
Kudos: 218
Re: Mining Balance not accruing
Posted: 24-Jul-2022 | 5:12PM · Permalink
Do you see the gpu utilization or is the miner saying that it’s not running or is it restarting?
Matt_Boucher Employee
NortonLifeLock Employee27
Reg: 23-Apr-2008
Posts: 1,386
Solutions: 118
Kudos: 218
Re: Mining Balance not accruing
Posted: 25-Jul-2022 | 4:48AM · Permalink
we are seeing an issue with that API right now, your balance and payouts will continue, the team is aware of this and is actively working on a solution, to be clear, your balance is increasing and payouts are continuing to occur as expected
Matt_Boucher Employee
NortonLifeLock Employee27
Reg: 23-Apr-2008
Posts: 1,386
Solutions: 118
Kudos: 218
Re: Mining Balance not accruing
Posted: 01-Aug-2022 | 6:43AM · Permalink
Apologies for not posting back sooner, we had resolved this issue last week and things should be acting normal now.
Matt_Boucher Employee
NortonLifeLock Employee27
Reg: 23-Apr-2008
Posts: 1,386
Solutions: 118
Kudos: 218
Accepted Solution
Re: Mining Balance not accruing
Posted: 05-Aug-2022 | 6:00AM · Permalink
The problem has been cleared again, thanks for your patience. Everything continues to mine properly, it's a visual update that does not occur when we get into this scenario.
Re: Mining Balance not accruing
Posted: 05-Aug-2022 | 6:00AM · Permalink
The problem has been cleared again, thanks for your patience. Everything continues to mine properly, it's a visual update that does not occur when we get into this scenario.