Mac Air updated from High Sierra to Catalina - Norton Set Up problem
Posted: 27-Jul-2022 | 12:12PM · 6 Replies · Permalink
Have just updated my wife Mac Air that was running High Sierra 10.13.6 to Catalina 10.15.7.
Norton Security was already on pc and had been running properly. I now keep getting the message that you havnt finished set up and your computer is not protected....
A screen appears and I follow the instructions to go to system preferences. I then go to security and privacy, click the padlock in bottom left and type in password to unlock it. However there is no Allow button for me to click. When I click continue, Norton tries to validate system extensions but fails. I have restarted mac and cannot seem to get the Allow button that i need to click on to appear.
Help to resolve would be greatly appreciated.
Re: Mac Air updated from High Sierra to Catalina - Norton Set Up problem
Posted: 28-Jul-2022 | 7:09AM · Permalink
Managed to resolve the issue, without uninstalling existing Norton Security from Mac Air as follows:
On the Mac Air I went to safari, signed into my MyNorton Account and clicked on the user icon at top right hand side.
Chose Manage My Subscriptions and found the Norton Security subscription that the Mac Air was using (for me it is one of a Norton Security 10 devices subscription). A pop up appeared asking me if I wanted to download Norton Security on this device and I clicked Agree & Download on Mac option. I followed the instructions and opened the downloaded file. Installer screen appeared and clicked on Install. When process completed an Installation Successful Message appeared and I clicked the button to Restart.
When I opened Norton the Set Up not complete message appeared again but this time when I went to System Preference/Security & Privacy the Allow button was there - I unlocked padlock at bottom and clicked to Allow. Then followed further instructions and eventually Norton Security successfully set up and working.
I am now being prompted to update to Monteray (for some reason I couldn't go straight to Monteray from High Sierra). Fingers crossed. If the Norton set up not complete issue arises again, I will follow the above.