Solved.
Kudos0

Alienware Control Center Display001VcpSrv.exe Quarantined

Posted: 13-Aug-2022 | 3:22PM · 10 Replies ·

Alienware Control Center (AWCC) was updated automatically. I did not initiate the update, I only confirmed I wanted the app to make changes. After my system rebooted, Norton 360 for Windows informed me that "Display001VcpSrv.exe" had been removed.

Norton's Security History shows the following screens:

  

Details copied to clipboard:

I am not sure if I should let Norton remove it or try to reinstall it and stop Norton from removing it. As of right now, I do not know what the consequences will be using AWCC without the "Display001VcpSrv.exe" file. 

Thank you for your time,

~~~~~~~~~Vexed

Labels: False Positive, Application Blocking
Accepted Solution
Kudos0

Re: Alienware Control Center Display001VcpSrv.exe Quarantined

Posted: 17-Aug-2022 | 11:32PM · Permalink

We have verified the submission ID 8261432d-8aff-4427-83e9-d798a658ca23 and the detection was removed from our products earlier this week. 

View Accepted Solution in Context

Replies

Kudos0

Re: Alienware Control Center Display001VcpSrv.exe Quarantined

Posted: 14-Aug-2022 | 8:04AM · Permalink

Has anyone figured this out yet?  The same thing happened to me.  Same file name.  Alienware Command Center attempted to install an update yesterday, and Norton blocked the "Display001VcpSrv.exe" executable that AWCC.exe (the main process) was trying to install.  I downloaded the update from Dell directly after that, and the installation package from Dell's website has the right file hash.  Was this a false positive, or was Dell hacked, or was it something else?  Does anyone know?

Kudos0

Re: Alienware Control Center Display001VcpSrv.exe Quarantined

Posted: 14-Aug-2022 | 8:25AM · Edited: 14-Aug-2022 | 8:28AM · Permalink

Report a suspected incorrect detection to Norton
https://support.norton.com/sp/en/us/home/current/solutions/v126152382

Submit a file to Norton
https://support.norton.com/sp/en/us/home/current/solutions/kb20090602171902EN

Respond to incorrect Norton alerts that a file is infected or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN

Please tell us what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.

For second opinion choose File &/or Search hash at VirusTotal 

Act on quarantined risks or threats
https://support.norton.com/sp/en/us/home/current/solutions/v6200305

Turn off or turn on Download Intelligence
https://support.norton.com/sp/en/us/norton-security/current/solutions/v23920640

Exclude files and folders from Norton Auto-Protect, SONAR, and Download Intelligence scans
https://support.norton.com/sp/en/us/home/current/solutions/v3672136

Fix problem detecting a file or program as a threat even after you exclude it from scan
https://support.norton.com/sp/en/us/home/current/solutions/v115455517

Configure Exclusions/Low Risks settings
https://support.norton.com/sp/en/us/norton-360/home/solutions/v15457075

Exclude files with low-risk signatures from Norton scans
https://support.norton.com/sp/en/us/home/current/solutions/v15463085

may be related: 
https://community.norton.com/en/forums/new-version-alienware-command-center

Kudos0

Re: Alienware Control Center Display001VcpSrv.exe Quarantined

Posted: 14-Aug-2022 | 8:35AM · Permalink

Yes same happened to me. Looks like another scenario where Norton insight is removing a file because it’s too new. Still waiting for a response from Norton. I can also confirm the new Alienware command center is not working properly.
Kudos0

Re: Alienware Control Center Display001VcpSrv.exe Quarantined

Posted: 14-Aug-2022 | 1:29PM · Edited: 14-Aug-2022 | 2:12PM · Permalink

@Vexed, @Jimbo41, @Unlessround_Isfunny

Please share what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.

For second opinion choose File &/or Search hash at VirusTotal 

Please share your Submission ID/s. 

Kudos0

Re: Alienware Control Center Display001VcpSrv.exe Quarantined

Posted: 14-Aug-2022 | 1:36PM · Edited: 14-Aug-2022 | 2:29PM · Permalink

Vexed:

Details copied to clipboard:

FWIW ~ I've tried pulling alpha/numeric from snip.

File Thumbprint - SHA:
93b95de62bdc7da61c9e6640883d1f173056402340b8f453d9779c9c251bba85
File Thumbprint - MDS:
645c2654f54268b09724b1c0cbaf4229

VirusTotal [here] - 21/70 - 1 minute ago

Kudos0

Re: Alienware Control Center Display001VcpSrv.exe Quarantined

Posted: 14-Aug-2022 | 2:06PM · Edited: 14-Aug-2022 | 2:14PM · Permalink

FWIW ~ I don't know if I pulled alpha/numeric from @Vexed snip correctly.

Thank you!
Your submission was successful
Submission ID is: 8261432d-8aff-4427-83e9-d798a658ca23
Please store this for future reference.
//check submission status

https://submit.norton.com/?type=CHECK&submission_id=8261432d-8aff-4427-83e9-d798a658ca23 

Accepted Solution
Kudos0

Re: Alienware Control Center Display001VcpSrv.exe Quarantined

Posted: 17-Aug-2022 | 11:32PM · Permalink

We have verified the submission ID 8261432d-8aff-4427-83e9-d798a658ca23 and the detection was removed from our products earlier this week. 

Kudos0

Re: Alienware Control Center Display001VcpSrv.exe Quarantined

Posted: 20-Aug-2022 | 6:33AM · Permalink

To anyone who was affected the new version of Alienware Command Center-can you please message me? I just got home from vacation and I am trying to re-install the new version with no luck. Message me-thanks!

Kudos0

Re: Alienware Control Center Display001VcpSrv.exe Quarantined

Posted: 21-Aug-2022 | 1:15PM · Permalink

FWIW ~ 

Alienware Command Center. Some function don't work
https://www.dell.com/community/Inspiron/Alienware-Command-Center-Some-function-don-t-work/m-p/8254568#M149617

Alienware Command Center Package Manager Wizard Problem
https://www.dell.com/community/Inspiron/Alienware-Command-Center-Package-Manager-Wizard-Problem/td-p/8238853
Kudos0

Re: Alienware Control Center Display001VcpSrv.exe Quarantined

Posted: 22-Aug-2022 | 11:48AM · Edited: 22-Aug-2022 | 11:49AM · Permalink

Dell is aware of their control center issue as discussed here. It appears there may have been a conflict with Dell GameEye that was causing issues, maybe a false flag in A/V detection based on those reasons.

https://www.dell.com/community/Alienware-desktops/Aurora-R13-AWCC-5-5-9-...

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions

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