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Kudos0

ノートン360のアイコンが変わってからの不具合

Posted: 20-Aug-2022 | 8:12PM · Edited: 20-Aug-2022 | 8:14PM · 4 Replies ·

8月中旬辺りに①「ノートン360のアイコンが変わった」ことに気づきましたが、それ以降、以前と同じように起動しなくなりました。②起動しても「表示される文字が変」ですし、ウインドウ内の「✕」で閉じることもできなくなりました。タスクバーの方から閉じることはできるのですが、とにかく不快です。③「ノートン・ユーティリティー・アルティメイト」はなぜか普通に開き、機能しました。➃USB端子にUSBメモリー等をつなぐと「スキャンしますか」の表示が出て消えず、再起動すると消えますが、USB端子を使うとまた同じ症状。なんだかよくわかりません。私はあまりパソコンに詳しくはありませんので、ここにたどりつくのにも苦労しました。ちゃんと投稿することができるかも不安です。解決策がわかる方、教えてください。よろしくお願いします。

File Attachment: 
Image icon 変更後のアイコン
Image icon アイコンをダブルクリックするとこうなります
Image icon USBで何かつなぐと、この表示が出て、消えません
Labels: Cannot Start/Open Norton
Accepted Solution
Kudos1 Stats

Re: ノートン360のアイコンが変わってからの不具合

Posted: 20-Aug-2022 | 8:59PM · Edited: 20-Aug-2022 | 9:29PM · Permalink

and if reported issue remains: from Windows admin user account. 

Download and run the Norton Remove and Reinstall tool for Windows
Norton Remove and Reinstall tool is used to uninstall and reinstall or remove your Norton device security product on Windows. 

  • To uninstall and reinstall your Norton device security product, click Remove & Reinstall.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881

Please run Norton LiveUpdate until no updates + Restart (not Shut down) machine.  Repeat x3. 

and if reported issue remains:  from Windows admin user account. 

Download and run the Norton Remove and Reinstall tool for Windows
Norton Remove and Reinstall tool is used to uninstall and reinstall or remove your Norton device security product on Windows. 

  • To only remove your Norton device security product, click Advanced Options and then click Remove Only.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881

Please clear out Norton remnants [here] before fresh Norton install. 

from your Norton account
https://my.norton.com/extspa/account/subscriptions

for example:

Install your protection on this device
Your Norton protection is ready for download. Follow the steps provided below to install your protection.

https://support.norton.com/sp/en/us/norton-download-install/current/solutions/v101015852

Download and install your Norton device security
View detailed steps

https://support.norton.com/sp/en/us/norton-download-install/current/solutions/kb20090708112600EN 

Please run Norton LiveUpdate until no updates + Restart (not Shut down) machine.  Repeat x3.

View Accepted Solution in Context

Replies

Kudos2 Stats

Re: ノートン360のアイコンが変わってからの不具合

Posted: 20-Aug-2022 | 8:34PM · Edited: 20-Aug-2022 | 9:30PM · Permalink

Problem after Norton 360 icon change
Posted: 20-Aug-2022 | 11:12PM Edited: 20-Aug-2022 | 11:14PM 1 Reply Permalink

Around mid-August, I noticed ① "Norton 360's icon changed", but after that, it stopped working as before. (2) Even if you start it, "the displayed characters are strange", and you can no longer close it with "✕" in the window. I can close it from the taskbar, but it's annoying anyway. ③ "Norton Utility Ultimate" opened normally for some reason and worked. ➃When you connect a USB memory to the USB terminal, the message "Do you want to scan?" I don't really understand. I'm not very computer savvy, so I had a hard time getting here. I'm not sure if I can post properly. If anyone knows the solution, please let me know. thank you.

Please run Norton LiveUpdate until no updates + Restart (not Shut down) machine.  Repeat x3.

Please turn off Windows Fast Startup. W10 [here] W11 [here]. 
Please turn off Hibernate.   
After Windows Updates - confirm Windows Fast Startup & Hibernate are off. 

Switch between the My Norton window/view and Classic view/window
https://support.norton.com/sp/en/us/home/current/solutions/v135516915

new desktop shortcut 

new systray icon

You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version.

Norton Security 22.22.7.12 for Windows is now available!
https://community.norton.com/en/blogs/product-service-announcements/norton-security-2222712-windows-now-available

Norton Security 22.22.7.14 for Windows is now available!
https://community.norton.com/en/blogs/product-service-announcements/norton-security-2222714-windows-now-available

Run Norton scan on your USB drive
Your Norton product has detected a USB drive connected to your computer. We recommend that you scan the USB drive for threats before you access it.

By default, your Norton product alerts you each time it detects a USB drive connected to your computer. If you do not want your Norton product to prompt you for action, you can change the settings.

CONFIGURE USB DRIVE SCAN SETTINGS

  1. Open your Norton device security product.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the Norton product main window, click Settings.

  3. In the Settings window, click Antivirus.

  4. In the Antivirus settings window, click the Scans and Risks tab.

  5. Under Computer Scans, in the USB Drive Scan row, select one of the following:

    • On: Initiates a virus scan automatically when a USB drive is detected.

    • Ask Me: Prompts you to initiate a virus scan upon detection of USB drive.

      This option is selected by default. You can choose to run the scan or skip scanning.

    • Off: Turns off USB drive scan.

  6. In the Remove Infected USB Files row, select one of the following:

    • Automatic: Removes all infected files detected in the USB drive. This option is selected by default.

    • Ask Me: Provides you the control when an infected file is detected. You can choose what to do with the infected file.

  7. In the Settings window, click Apply and then click Close.

https://support.norton.com/sp/en/us/norton-360/current/solutions/v138706337

Accepted Solution
Kudos1 Stats

Re: ノートン360のアイコンが変わってからの不具合

Posted: 20-Aug-2022 | 8:59PM · Edited: 20-Aug-2022 | 9:29PM · Permalink

and if reported issue remains: from Windows admin user account. 

Download and run the Norton Remove and Reinstall tool for Windows
Norton Remove and Reinstall tool is used to uninstall and reinstall or remove your Norton device security product on Windows. 

  • To uninstall and reinstall your Norton device security product, click Remove & Reinstall.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881

Please run Norton LiveUpdate until no updates + Restart (not Shut down) machine.  Repeat x3. 

and if reported issue remains:  from Windows admin user account. 

Download and run the Norton Remove and Reinstall tool for Windows
Norton Remove and Reinstall tool is used to uninstall and reinstall or remove your Norton device security product on Windows. 

  • To only remove your Norton device security product, click Advanced Options and then click Remove Only.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881

Please clear out Norton remnants [here] before fresh Norton install. 

from your Norton account
https://my.norton.com/extspa/account/subscriptions

for example:

Install your protection on this device
Your Norton protection is ready for download. Follow the steps provided below to install your protection.

https://support.norton.com/sp/en/us/norton-download-install/current/solutions/v101015852

Download and install your Norton device security
View detailed steps

https://support.norton.com/sp/en/us/norton-download-install/current/solutions/kb20090708112600EN 

Please run Norton LiveUpdate until no updates + Restart (not Shut down) machine.  Repeat x3.

Kudos1 Stats

Re: ノートン360のアイコンが変わってからの不具合

Posted: 21-Aug-2022 | 2:07AM · Permalink

結局、「Windows 用ノートン 削除および再インストールツール」を利用して、「アンインストールおよび再インストール」をしました。おかげさまで正常にもどりました。ご指導ありがとうございました。

Kudos1 Stats

Re: ノートン360のアイコンが変わってからの不具合

Posted: 21-Aug-2022 | 8:28AM · Permalink

ミノフスキー龍二:

結局、「Windows 用ノートン 削除および再インストールツール」を利用して、「アンインストールおよび再インストール」をしました。おかげさまで正常にもどりました。ご指導ありがとうございました。

After all, I used "Norton Removal and Reinstallation Tool for Windows" to "uninstall and reinstall". Thanks to you, I'm back to normal. Thank you for your guidance. 

Thank you.  

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