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Kudos0

Refund for multiple payments

Posted: 31-Aug-2022 | 1:14PM · 1 Reply ·

My renewal fee has been requested, but I have found that I have paid twice, in a previous year.

Norton have agreed to a refund, but claim they cannot refund as it was paid through paypal and I need to claim thro; Paypal.   

There is no facility to request a refund in Paypal for a payment over 180 days old.

So Norton have my money (enough for another years subscription), but "cannot extend the subscription"  and "cannot issue a refund".     

To add to the problem, I am now paying a current subscription via my IP account, so I do not need to renew anyway.

Catch 22 :     Norton win.     I lose.     They have my money and will not refund nor extend service.

They say they do not have a system in place for either of these possible sensible / ONLY solutions. 

How can I recover my overpayment?

Labels: Subscription

Replies

Kudos0

Re: Refund for multiple payments

Posted: 31-Aug-2022 | 1:28PM · Permalink

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expire. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expire. 
  • Users report not being able to change Automatic Renewal Service setting about 30-45 days before current term expire. 

Norton Community does not have access to your Norton account, subscription details nor payment method. 
Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Product Return Form
This form is only for products purchased in the US & Canada.
https://support.norton.com/sp/en/us/home/current/product-return-form

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

When you stop your Norton subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which your subscription will not automatically renew.
  • It typically takes a few hours from your request for the change to take effect.
  • Associated recurring subscription benefits may end when you stop your subscription from automatically renewing.

When you stop your recurring subscription, your subscription will not automatically renew. 

  • Your subscription will continue through the end of your current paid term. 
  • Your protection will continue through the end of your current paid term. 

When you stop your recurring subscription, your subscription will not have the Norton Virus Protection Promise.  

  • Your protection will continue through the end of your current paid term.  
  • Your subscription will continue through the end of your current paid term. 

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