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Kudos0

Time limit reached after turning phone on first thing in morning

Posted: 11-Sep-2022 | 1:01PM · 1 Reply ·

Andriod device is off and charging at night. When turned on in morning, it is saying it has reached time limit and is locked.
Labels: Android, Customer Support Feedback, Device Management, Time Supervision

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Kudos0

Re: Time limit reached after turning phone on first thing in morning

Posted: 12-Sep-2022 | 1:32AM · Edited: 12-Sep-2022 | 1:36AM · Permalink

Hi Joanna,

Thanks for reaching out to Norton Family Forum.

We analysed our backend logs to find that the device in which you are facing the above issue is a HUAWEI device (MRD-LX2). We regret to inform you that HUAWEI is not a supported device for Norton Family, as mentioned in this document.

However, we will still send a few probable fixes to you via private message. Kindly check the same.

Thanks and Regards,
Norton Family Team.

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