Internal server errors when trying to dispute or re-evaluate, and false positives
Posted: 19-Sep-2022 | 11:12AM · 6 Replies · Permalink
I am having difficulties with Norton giving false positives for no reason, on various client sites. This is the big problem that Norton needs to address immediately, once and for all!
Warning with the statement "This is a known dangerous webpage." is false, inaccurate, and flat out libelous! It needs to be corrected immediately. Or... maybe it's time for a class-action libel lawsuit!
I have contacted Norton previously about similar false reports and then have never replied.
At the end of the dispute screen it says "...you will receive email confirmation once validated..." and that too has NEVER happened (when it was possible to dispute without internal server error, read on...).
Currently when I submit a re-evaluate request for a site that is validated with [?] (unrated) I get this result: "This website is currently unrated and disputes cannot be raised." What! Makes no sense...!
When I DO submit a dispute (for a different site) I get 500 error, or "Internal Server Error. Please try again in some time." This has been going on for days!
Also, I have NEVER received notification of a rating change!
Come on, Norton, get your act together! Please contact me directly at my associated email address and I would be glad to help, and prod additional information if requested.
Re: Internal server errors when trying to dispute or re-evaluate, and false positives
Posted: 20-Sep-2022 | 7:20AM · Edited: 20-Sep-2022 | 7:25AM · Permalink
https://safeweb.norton.com/report/show?url=https://www.hyssop.com/ = Safe -> Business/Economy
https://safeweb.norton.com/report/show?url=https://www.abeandson.com = Safe -> Personal Sites