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Kudos0

System Error (cannot download)

Posted: 22-Sep-2022 | 12:16PM · 12 Replies ·

Hi,

Just after years of using Bullgurad (which was a fantastic tool), I found myself here in Norton area. However, could not download a software as error below. Asked for support, but customer service agent asked me for access for remote control,  I refuse and ask for another option, and he over and over again, give me remotce acces, please... Is Norton such software, someone can access my computer to install?

Is it to possible to install by myslef? I am asking as I am tired of Day 1 with Norton.

System Error

An unexpected system error occurred and we can't display your information at this time. Please try again later.

Request Id : 84d07cb005e8287c4785aa4c2746a269

Replies

Kudos0

Re: System Error (cannot download)

Posted: 22-Sep-2022 | 12:39PM · Edited: 22-Sep-2022 | 1:10PM · Permalink

Note: based upon Norton documentation.  BullGuard to Norton migration should/will be automatic. 

Do my devices still have protection from BullGuard? ›

Your BullGuard subscription and product will be migrated to Norton. With this transition, your protection will continue uninterrupted. In cases where action is needed on your end, be sure to look out for an email from us detailing further steps.

I heard BullGuard products/services may be discontinued. As a current BullGuard customer, what do I need to do? ›

The product migration to Norton will be automatic, and your protection will continue uninterrupted. In cases where action is needed on your end, be sure to look out for an email from us detailing further steps.

With this change, will my BullGuard Customer Account continue to be accessible? ›

You will automatically get a new Norton account – no further action needed on your end.

You will be able to log in to the Norton account with your existing BullGuard credentials.

FAQ: Migrating your BullGuard protection to Norton

Over the coming months, BullGuard customers will have the opportunity to migrate to a more robust Norton product at no additional cost.

  • I’m looking to buy a BullGuard product/service, but I’m only finding Norton products/services. Why is that? ›
  • Why should I buy Norton products or services? ›
  • I cannot find my BullGuard product anymore. Where did it go? ›
  • Do my devices still have protection from BullGuard?›
  • I heard BullGuard products/services may be discontinued. As a current BullGuard customer, what do I need to do? ›
  • With this change, will my BullGuard Customer Account continue to be accessible? ›
  • Will my current BullGuard subscription still be able to renew, or will I be able to change it to another BullGuard subscription? ›
  • Will my BullGuard subscription still renew automatically? ›
  • If my product or service changes to Norton, will my data still be protected and processed the same way? ›
  • Do Norton products and services have the same security protection as BullGuard? ›

NEED MORE HELP?
Message: "Trouble signing in?" while migrating BullGuard protection to Norton


https://support.norton.com/sp/en/us/home/current/solutions/v20220725124626886

Kudos0

Re: System Error (cannot download)

Posted: 22-Sep-2022 | 12:45PM · Edited: 22-Sep-2022 | 1:09PM · Permalink

Note: based upon Norton documentation.  BullGuard to Norton migration should/will be automatic.   

Download and install your Norton device security

View detailed steps

  • Download and Install Norton device security on Windows ›
  • Download and Install Norton device security on Mac ›
  • Install Norton device security on Android ›
  • Install Norton device security on iPhone or iPad ›

VIDEO

NEED MORE HELP?

  • Fix problems downloading your Norton product
  • Fix incorrect subscription days displayed in Norton
  • Transfer your protection from one device to another device
  • Extend your protection to your other devices

https://support.norton.com/sp/en/us/norton-download-install/current/solutions/kb20090708112600EN

Kudos0

Re: System Error (cannot download)

Posted: 22-Sep-2022 | 12:47PM · Edited: 22-Sep-2022 | 1:09PM · Permalink

Note: based upon Norton documentation.  BullGuard to Norton migration should/will be automatic.   

Sign Into your Norton account here >
https://my.norton.com/extspa/account/subscriptions

Download Norton or Enter A New Product Key 
Sign In -> https://my.norton.com/home/setup 

Download and install your Norton device security
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/kb20090708112600EN

Fix problems downloading your Norton device security product
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/kb20090505145926EN

Kudos0

Re: System Error (cannot download)

Posted: 22-Sep-2022 | 1:49PM · Permalink

Sorry, it doesnt works. ^^^

As soon as click into download link, I get this:

Install protection on this PC or Mac

when I click Agree and Download

I got System Error

Kudos0

Re: System Error (cannot download)

Posted: 22-Sep-2022 | 1:57PM · Permalink

Kudos0

Re: System Error (cannot download)

Posted: 22-Sep-2022 | 1:57PM · Permalink

Kudos0

Re: System Error (cannot download)

Posted: 22-Sep-2022 | 1:58PM · Edited: 22-Sep-2022 | 2:05PM · Permalink

The product migration to Norton will be automatic, and your protection will continue uninterrupted. In cases where action is needed on your end, be sure to look out for an email from us detailing further steps.

@Ricardo777
R U reporting your BullGuard to Norton migration is/was not automatic? 
Did you receive an email from Norton detailing further steps? 

Sorry, I don't know.  
We'll try to call attention.

Kudos0

Re: System Error (cannot download)

Posted: 22-Sep-2022 | 1:59PM · Permalink

Kudos0

Re: System Error (cannot download)

Posted: 22-Sep-2022 | 2:01PM · Permalink

Thank anyway for your help, its always better than Norton's customer support, we know what to do, but we wont tell you. Give us a romote access, and we will fix it. :/ what a strange company

Kudos0

Re: System Error (cannot download)

Posted: 22-Sep-2022 | 2:08PM · Permalink

I am not worrying about migration, I am worrying to TRUST a company, which customer service on chat tells me: we know how to fix it, but we won't tell you. Give us Remote Access and we'll fix it for you. When I said NO, I heard the same answer: give us Remote Access. After 5th time I hung up ...

But don't worry, BullGuard is still running, I have Premium Edition for 10 seats. And if I can't get it going without giving some strangers access to our computers, we still got some popular software in Europe - at leeeast with normal customer service.

Kudos0

Re: System Error (cannot download)

Posted: 22-Sep-2022 | 3:06PM · Permalink

Have you fully removed BullGuard using the removal instructions for that software before trying to install Norton?

Kudos0

Re: System Error (cannot download)

Posted: 09-Oct-2022 | 8:53AM · Edited: 09-Oct-2022 | 8:53AM · Permalink

Bullguard service still running after migrating to Norton 360
https://community.norton.com/en/forums/bullguard-service-still-running-after-migrating-norton-360

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