Please Sign In with Norton Account to Ask a Question or comment in the Community
Product Announcement: Norton Security 22.23.4.6 for Windows is now available!
I got caught in the auto renewal trap and I want my money back. Even though I can cancel my subscription online there is no way to get a refund. Whether I select chat or call the support page goes nowhere. Does anyone have a US phone number that I can call to get my money back?
Posted: 12-Oct-2022 | 10:59AM · Edited: 12-Oct-2022 | 11:01AM · Permalink
Please visit the Cancellation & Refund Request page.
Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN
Twitter Norton Support
https://twitter.com/NortonSupport
~ regarding Phone Support
Posted: 12-Oct-2022 | 11:07AM · Permalink
Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions
Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information.
MY SUBSCRIPTIONS reports: Activate Subscription Renewal ... with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account ... with no billing information.
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
Online Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew
Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN
Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558
When you stop your subscription from automatically renewing:
Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
It typically takes a few hours from your request for the change to take effect.
Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.
After cancelling your recurring subscription, your subscription will not automatically renew. Your protection will continue through the end of your current paid term.
After cancelling your recurring subscription, your subscription will not have the Norton Virus Protection Promise. Your protection will continue through the end of your current paid term.
Posted: 12-Oct-2022 | 11:10AM · Edited: 12-Oct-2022 | 11:18AM · Permalink
bnwink:Whether I select chat or call the support page goes nowhere.
R U allowing all Norton pages content?
R U VPN Off?
What browser?
When you select "chat or call" from where?
as test: from Edge
~ Contact Norton Support...okay, my side.
as always, your mileage may vary
Posted: 24-Oct-2022 | 9:49AM · Permalink
what a piece of shit company I use to like this company
Posted: 24-Oct-2022 | 1:33PM · Permalink
michael maccarone:what a piece of shit company I use to like this company
https://community.norton.com/en/forums/how-do-you-chat-support
Posted: 23-Nov-2022 | 1:26PM · Permalink
Did you get a US Phone Number???? If so, What Is It????
Posted: 23-Nov-2022 | 1:46PM · Edited: 23-Nov-2022 | 1:47PM · Permalink
Rise Briggs:Did you get a US Phone Number???? If so, What Is It????
https://community.norton.com/en/comment/8535741#comment-8535741
This thread is closed from further comment. Please visit the forum to start a new thread.