I have an HP Pavilion from 2010. I had upgraded to Windows 10 and Norton 360 and ran fine. Months ago, 10?, an update? caused my computer to stop booting properly. I was able to turn Norton off and it booted and ran fine. If I turned Norton on it would fail in reboot. At one point I decided to try factory reset and reinstall. I have reinstalled Windows 10. Now Norton will not install properly. It downloads and gets to a point in installation where an server error message appears. It says it is working on a solution. When I click out of that message a screen pops up that says my trial version has expired. When I click to activate it brings me back the the server error message. I cannot get past that point in installation. I have tried uninstalling and reinstalling, twice. I really need the files Norton has in the cloud.