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VPN for US, UK, CANADA, AUSTRALIA not connecting
Posted: 08-Dec-2022 | 3:19AM · 18 Replies · Permalink
anyone else having this problem I am in Europe but need USA VPN as I am from Florida
Replies
Re: VPN for US, UK, CANADA, AUSTRALIA not connecting
Posted: 08-Dec-2022 | 12:51PM · Permalink
Same here, just started happening to me yesterday. However if I switch to a different wifi, it connects to US like normal. I've uninstalled and reinstalled, still not working.
Re: VPN for US, UK, CANADA, AUSTRALIA not connecting
Posted: 11-Dec-2022 | 8:14AM · Permalink
New update. My wife has a Mac and she can connect to the US vpn and all regions fine on her computer using the same wifi. Whereas my Windows Surface Pro can't connect to these regions, but I can connect to all the other regions. Can someone from Norton please reply with a reason or better yet, a solution? I've already tried all the suggestion for uninstall/reinstall.
Re: VPN for US, UK, CANADA, AUSTRALIA not connecting
Posted: 11-Dec-2022 | 12:32PM · Permalink
The VPN worked great until last week...I am using a different wifi and it works again..so my guess its the internet provider in my case..the original wifi is down right now they should becoming to fix it tomorrow...will give you an update when I connect to it.
Re: VPN for US, UK, CANADA, AUSTRALIA not connecting
Posted: 11-Dec-2022 | 11:11PM · Edited: 11-Dec-2022 | 11:12PM · Permalink
Same here from UK. All regions OK except for USA. This is with Norton 360 on my PC with Windows 11
I'm also using Norton 360 Mobile on my Android phone and that connects via USA with no problem.
Re: VPN for US, UK, CANADA, AUSTRALIA not connecting
Posted: 12-Dec-2022 | 9:23AM · Permalink
Having the same issue connecting the VPN to the UK, Australia, Canada. Oddly, no problem with New Zealand. I am a Windows 10 user.
Re: VPN for US, UK, CANADA, AUSTRALIA not connecting
Posted: 12-Dec-2022 | 7:38PM · Permalink
Seems an awful lot with the same problem.
Strange it is only via wifi, not the phones, and only the 5 eyes countries!
Who is looking into this?
Re: VPN for US, UK, CANADA, AUSTRALIA not connecting
Posted: 13-Dec-2022 | 5:47AM · Edited: 13-Dec-2022 | 5:56AM · Permalink
I started experiencing this issue on 6 December and tried all the troubleshooting tips I could find online. I called Norton Support on 12 December and an agent spent at least an hour trying to troubleshoot the problem (no solution was found). This morning I noticed that "auto-select region" is offered as a Secure VPN option. I selected it (via VPN Region) and my Secure VPN access is working again. I am a Windows 10 user on a laptop in one of the countries listed in the title of this thread. Thank you for initiating this thread.
Re: VPN for US, UK, CANADA, AUSTRALIA not connecting
Posted: 13-Dec-2022 | 11:56AM · Permalink
Update: Connected to the original wifi ...problem is back.....can't use any of the 4 countries....as you noted New Zealand works also Ireland which is good as they return searches in English. Tried France and Germany their VPN's don't connect either. Strange indeed ..I'm am forced to use my phone as a hot spot when connecting to US as I don't trust the hotel wifi.
I like Norton but this sucks. "auto-select region" didn't work for me. I am also a Windows 10 user on a 3 different laptops (same problem on all 3) and in southern Europe.
Re: VPN for US, UK, CANADA, AUSTRALIA not connecting
Posted: 13-Dec-2022 | 3:49PM · Permalink
Not only WiFi... My PC is directly connected (ethernet) to my router & NBN Fibre To The Home modem (I'm in Australia). No WiFi Involved.
I cannot connect and keep getting the error pop-up.
"Attention required
Secure VPN has experienced an error and disconnected. Please try again later"
But it never connects at all.
I don't have a problem with my phone app connecting to VPN either.
This has only started happening in the last week or so, for me.
Re: VPN for US, UK, CANADA, AUSTRALIA not connecting
Posted: 13-Dec-2022 | 5:23PM · Permalink
Okay. After over a week, it has started working correctly. I can connect with every location I have checked (haven't checked ALL of them!).
I tried just a couple of hours ago, when I made the last post and was NOT working at that time.
Fingers crossed it is fixed..somehow... and will stay fixed.
Re: VPN for US, UK, CANADA, AUSTRALIA not connecting
Posted: 13-Dec-2022 | 6:37PM · Permalink
Got help from a tech, and he tells me they are "working on the problem".
Told me to switch to another country, he put it to NZ and I could use - also try Auto connect, it picks Australia for me.
I went through the countries available, and there were many I could not connect to yesterday.
US - UK- JAPAN- AUSTRALIA- GERMANY- FRANCE- BRAZIL AND CANADA
Seems a strange assortment to me
Re: VPN for US, UK, CANADA, AUSTRALIA not connecting
Posted: 14-Dec-2022 | 12:34AM · Permalink
My PC here in Philippines suddenly working for both my wifi accounts here in my house..... connection with USA hope it keeps up but my Android Samsung still not connecting oh well a partial solution
Re: VPN for US, UK, CANADA, AUSTRALIA not connecting
Posted: 14-Dec-2022 | 6:53AM · Permalink
Working here now also! Nice to have it back. Hope it continues to function properly.
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