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Kudos0

No norton tech support

Posted: 17-Dec-2022 | 10:39AM · 3 Replies ·

Been dealing with norton adv.tech support level 2 since 12/5/22. 12 days! Never get callbacks as promise by many agents. Some who are managers! Tired of trying to resolve the issue which I have a case # that has been escalated, what ever that means? Every time I call to find out what they found out about my issue, it all starts over at level 1 tech support & and then after an hour or more I get empty promises of a callback. I was promised on 12/16/22 7 pmcst a callback from a Manger! 12/17/22 at 9 am.cst. by a level 1 tech support manager! It is now 12pm cst 12//17/22. Not surprised. This is about the 5th empty promise, I've lost count. As far as the 24/7 support WHAT A JOKE! If anyone outthere has tech support issues good luck on the never ending merry go round, and what ever u do DONOT MISS IF ANY YOUR CALLBACK! I missed the ONLY ONE! I got due to being in the bathroom at the time! You would think they would at least try a second time before writing me off into limbo!This 24/48 hour callback policy if for the birds! I hope this post helps anyone out there. Prepar your self for frustration & calling allover the world for help, Florida, Guam, the Philippines & the #1 India! God bless & Merry Christmas!

Replies

Kudos0

Re: No norton tech support

Posted: 17-Dec-2022 | 11:03AM · Permalink

Duplicate post answered here.   https://community.norton.com/en/forums/no-norton-tech-support

Kudos0

Re: No norton tech support

Posted: 17-Dec-2022 | 11:25AM · Permalink

Thanks for the response, I have worked around the issue , it being if I have an android phone that I use as a Hotspot for my laptop. I live in a rural area & retired on s.s .can't afford separate internet. Anyway, when I have the VPN turned on it won't let my Hotspot function connect to the network.? I have found if I turn VPN off then Hotspot connects & I can then turn VPN on & leave it on. I also have active armor thru att on my phone but it doesn't seem to have the same issue. I prefer norton as I have had it in the past for my laptop alone & never had issues like this with tech support. Due to my relocation & internet situation I would like to be able to turn on norton VPN & leave it on. Any insight for me and anyone else out there will be a Xmas gift! Not getting anywhere with norton tech support! Thanks
Kudos0

Re: No norton tech support

Posted: 17-Dec-2022 | 1:18PM · Permalink

Having the Active Armor installed might be interfering with Norton's VPN function. If you can, try uninstalling that, restart your device and see if you still see the same issue.

Norton's VPN on PC's sometimes causes connection issues with other devices on a home network, printers and other computers. Maybe the same is true with the mobile version. At least you have figured out a work around.

If uninstalling the Active Armor does not help, it might be worth sending logs to Norton to help diagnose what is going on.  Open the 360 app and tap the three bars at the top left. Tap on Settings > General, and scroll down to the Logging section. Turn on Enable Debug Log. Then continue using your device until your issue happens again. After the issue has happened, go back to the Debug Log settings and then tap on Send Error Report with log files. In your submission please include "forum 'your username' " in the Case ID section of the report. Also include a link to this thread. You can turn off logging when you have sent the logs.

If you do send logs, please let me know and I'll notify my contacts to look for them.

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