Device not showing correctly
Posted: 20-Jan-2023 | 3:26PM · Edited: 20-Jan-2023 | 3:30PM · 6 Replies · Permalink
My daughter's new phone, Samsung A13. App is working/restricting some things, I am getting push alerts and can see alerts. Parental control on my device shows, correctly, "3 devices" in corner but my daughters one is not listed in the control panel area
Re: Device not showing correctly
Posted: 03-Feb-2023 | 5:24PM · Permalink
Hi @Jo Baldwin,
Thanks for confirming on the devices list.
From your screenshot shared, emergency contact is missing and hence Instant Lock is disabled. To enable Instant Lock, at least 1 emergency contact has to be added. Please check this help link for the same.