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Kudos0

Password area not showing when signing into Norton on FireFox

Posted: 15-Feb-2023 | 7:50AM · 2 Replies ·

When I sign in to Norton 360 in my FireFox browser there is no area showing to enter the password.  I have to enter my username and hit the tab until the line under username turns blue then enter my password----but it still does not show the password area whether or not I enter it.  I have a screenshot but can't screenshot the blue line because it is removed each time I try to screenshot it.

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Replies

Kudos0

Re: Password area not showing when signing into Norton on FireFox

Posted: 15-Feb-2023 | 9:22AM · Edited: 15-Feb-2023 | 9:24AM · Permalink

Tick the reCAPTCHA "I'm not a robot" box first, then click "Continue."  When they introduced reCAPTCHA recently, you needed to enter your password first, but then after promising that you are not a robot, it would make you re-enter the password again.  That has been fixed.

Kudos0

Re: Password area not showing when signing into Norton on FireFox

Posted: 15-Feb-2023 | 12:26PM · Edited: 15-Feb-2023 | 12:26PM · Permalink

I've tried that and still, the password area will not show. I just type in the password anyway blindly, but there's have to be a reason it is not showing.  It's not too much of a problem except when I use my mobile device. It's hard to get to the password area without seeing it.  I have to try several times.  I did a recording of it, so you can clearly see the issue, but the forum doesn't allow the file type (.mp4)

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