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Kudos0

accessing old back up files after reinstalling the app

Posted: 27-Mar-2023 | 9:16AM · 3 Replies ·

Was told there was a fault in my norton installation and that I would be taken through the process of deleting the app and installing a new version.   In that process another fault appeared and I perforce eventually had to install the app manually.   I now find that I cannot access my old back-ups from my indows 10 laptop although I can still get them on my phone.  How do I resurrect them on my lap top ?

Labels: Backup, Activation, Install/Setup, Windows 10

Replies

Kudos0

Re: accessing old back up files after reinstalling the app

Posted: 27-Mar-2023 | 10:41AM · Permalink

Hello Leslie. This Norton article may help with your issue. Please make sure you are logging into Windows with an account that has admin privileges.

https://support.norton.com/sp/en/us/home/current/solutions/v6958542

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: accessing old back up files after reinstalling the app

Posted: 28-Mar-2023 | 8:06AM · Permalink

Thank you.   Very helpful. 

Kudos0

Re: accessing old back up files after reinstalling the app

Posted: 28-Mar-2023 | 4:24PM · Permalink

You're most welcome.

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions

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