Solved.
Kudos0

Norton does not scan the files made by IDM & Absolutely useless contact support. If you close this topic I will send the document to other forums in internet.

Hi. When I use internet download manager to download files Norton antivirus does not analyze the file and inform it is safe or not. I tried to communicate with a customer service agent and she hang up on me after giving a fake number to call. If you attemp to close this topic and avoid helping me as you did to others in this forum I will share the communication details first here and then on the respectable cyber security communities.

Accepted Solution
Kudos0

Re: Norton does not scan the files made by IDM & Absolutely useless contact support. If you close this topic I will send the document to other forums in internet.

If you attemp to close this topic and avoid helping me as you did to others in this forum 

Forum threads are closed automatically after 30 days with no new replies. It has nothing to do with whether there is a solution or not.

As for files downloaded by IDM not getting filtered/scanned, the other layers of protection would protect you as the file is first accessed. So you have no reason to worry.

Replies

Kudos1 Stats

Re: Norton does not scan the files made by IDM & Absolutely useless contact support. If you close this topic I will send the document to other forums in internet.

latek:

When I use internet download manager to download files Norton antivirus does not analyze the file and inform it is safe or not. 

fwiw ~ as test: 
internetdownloadmanager.com ~ confirm: Norton Download Insight does not provide information. 
IDM is listed as a Supported Application [here].

latek:
I tried to communicate with a customer service agent and she hang up on me after giving a fake number to call.  

~ Contact Norton Support 

Twitter Norton Support
https://twitter.com/NortonSupport

~ regarding Phone Support
Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?

Kudos0

Re: Norton does not scan the files made by IDM & Absolutely useless contact support. If you close this topic I will send the document to other forums in internet.

Thank you for your response. Internet download manager can be a supported application, however, Norton does not scan the downloads made by IDM. It is possible for your related team to run the application by themselves and find out. I don't know what would do any good to call the customer support but I will. Please send me the customer support phone number for Turkey.

Kudos0

Re: Norton does not scan the files made by IDM & Absolutely useless contact support. If you close this topic I will send the document to other forums in internet.

latek:
Please send me the customer support phone number for Turkey.


Kudos0

Re: Norton does not scan the files made by IDM & Absolutely useless contact support. If you close this topic I will send the document to other forums in internet.

Please check the following setting below in your browser Safe Web Enhanced extension. Making threats here on the forums will get you no where, we do NOT work for Norton, we are donators of our time assisting others like you. Work with us and we may be able to get you a resolution.

"Allow access to file URLs"

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Norton does not scan the files made by IDM & Absolutely useless contact support. If you close this topic I will send the document to other forums in internet.

If you do not work for Norton its not your concern. Go on donating your precious time without bragging about it. Did you read how people treat others who acted in a gentleman manner while they are right? What a coincidence that is your kind of people do the shaming the people who are right on their course and honorable defender of the dignity of Norton outsourced work force. And also that number is a Turkish phone number.

Kudos0

Re: Norton does not scan the files made by IDM & Absolutely useless contact support. If you close this topic I will send the document to other forums in internet.

SoulAsylum:

Please check the following setting below in your browser Safe Web Enhanced extension. "Allow access to file URLs"

as test: Norton Safe Web Enhanced extension > "Allow access to file URLs" enabled.  

With IDM Integration Module extension enabled.  Norton Download Insight does not provide notification. 

Kudos0

Re: Norton does not scan the files made by IDM & Absolutely useless contact support. If you close this topic I will send the document to other forums in internet.

Thanks for your reply. Norton Safe Web is the extension I have in firefox. All permissions are granted already. Does that mean it works backstage or does not work with IDM?

Kudos0

Re: Norton does not scan the files made by IDM & Absolutely useless contact support. If you close this topic I will send the document to other forums in internet.

latek:

Thanks for your reply. Norton Safe Web is the extension I have in firefox. All permissions are granted already. Does that mean it works backstage or does not work with IDM?

fwiw ~ on my machine - 

~ with IDM Integration Module browser extension enabled.  Norton Download Insight does not provide Norton notification. 
~ with IDM Integration Module browser extension disabled.  Norton Download Insight does provide Norton notification.  

latek:
Does that mean it works backstage or does not work with IDM?

on my machine -
Norton Download Insight does not render notification with IDM enabled. 
Norton Download Insight does render notification with IDM disabled. 


fwiw ~ on my machine
 

Accepted Solution
Kudos0

Re: Norton does not scan the files made by IDM & Absolutely useless contact support. If you close this topic I will send the document to other forums in internet.

If you attemp to close this topic and avoid helping me as you did to others in this forum 

Forum threads are closed automatically after 30 days with no new replies. It has nothing to do with whether there is a solution or not.

As for files downloaded by IDM not getting filtered/scanned, the other layers of protection would protect you as the file is first accessed. So you have no reason to worry.

Kudos0

Re: Norton does not scan the files made by IDM & Absolutely useless contact support. If you close this topic I will send the document to other forums in internet.

Allright. Close it.

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