(Case number 77497899)
I contacted Norton on Chat Bot to see if my renewal price could be a little less expensive as the exact same product was £20 cheaper elsewhere.
I was very concerned that the assistant who called me wanted me to install something called, "Supremo" so he could control my laptop. I very reluctantly did as asked as he said it was the only way he could help me. The conversations we had and scans that he did took about half an hour. I ended the call and removed the installed Supremo but felt a bit stupid and concerned about the access I'd given.
If this was legitimate, why was a scan necessary. If I just renewed via the email reminder that my subscription was expiring, there wouldn't have been this scan and resulting stress that I'd done something stupid.
I contacted support on their Facebook page looking for reassurance, but even that gave contradicting advice - "run Norton Power Eraser", "an assistant would never call you unless you requested a call" (I didn't!) and finally, "you should be threat free".
Why is seeking a better price so time consuming and stressful?