Solved.
Kudos0

Norton 360 shows 2 messages but the message center is empty

When I open Norton 360 (version 22.23.4.5) interface in Windows there are 2 possibly linked errors.

Firstly I cannot log into my Norton account from the interface, it gives error "cannot connect to the server".

Second may be linked to the first, It is showing 2 messages in the message center but when I open it, there are not any messages.Image in Moderation

Accepted Solution
Kudos1 Stats

Re: Norton 360 shows 2 messages but the message center is empty

Thanks for the post-back. The only other suggestion I have is to remove your Norton product with the Removal Tool, performing a "removal only" using the advanced setting radio button that will appear on your screen. Rebooting fully, then logging back into your Norton account. Download and install your product again. Below is how to accomplish that.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881

  • To only remove your Norton device security product, click Advanced Options and then click Remove Only. Pay close attention to step # 5 in the Norton article.

Follow on screen prompts to restart your machine. Afterwards log into your Norton account to reinstall your Norton product and run live updates to install all patches that are available. Make sure you reboot as each patch is installed whether prompted to do so or not. This will ensure the patches are installed separately and completely. Perform a final restart.

SA

Replies

Kudos0

Re: Norton 360 shows 2 messages but the message center is empty

Hello Bodger65. There has been a new version 22.23.4.6 patch release via Live Updates. Please run LU and restart your device to see if that corrects the issue.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Norton 360 shows 2 messages but the message center is empty

I now have 22.23.4.6 after Live Update but nothing has changed. Still have the same problem. I can log in to my account through the website and that also shows the message center as empty.

Accepted Solution
Kudos1 Stats

Re: Norton 360 shows 2 messages but the message center is empty

Thanks for the post-back. The only other suggestion I have is to remove your Norton product with the Removal Tool, performing a "removal only" using the advanced setting radio button that will appear on your screen. Rebooting fully, then logging back into your Norton account. Download and install your product again. Below is how to accomplish that.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881

  • To only remove your Norton device security product, click Advanced Options and then click Remove Only. Pay close attention to step # 5 in the Norton article.

Follow on screen prompts to restart your machine. Afterwards log into your Norton account to reinstall your Norton product and run live updates to install all patches that are available. Make sure you reboot as each patch is installed whether prompted to do so or not. This will ensure the patches are installed separately and completely. Perform a final restart.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Norton 360 shows 2 messages but the message center is empty

Thank you,

I was hoping to avoid having to remove and reinstall, but suspected I would end up having to. I will probably do it tomorrow and will report back with the result and mark this closed if it works.

Kudos0

Re: Norton 360 shows 2 messages but the message center is empty

When I click on Unread Messages it takes a few seconds to populate.

Windows 10 x64 22H2 | Mint Cinnamon 21.3
Kudos0

Re: Norton 360 shows 2 messages but the message center is empty

I have left it up to 2 minutes and nothing happens.

Kudos0

Re: Norton 360 shows 2 messages but the message center is empty

Have you done the removal and reinstall then verified if the error still persists? Just following up.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Norton 360 shows 2 messages but the message center is empty

Removed and reinstalled, carried out a Live Update to ensure the latest version. The envelope is now not showing on the My Norton interface so that has cleared up. I still cannot sign in to my account from the interface, It gives an error as per the attached screen dump.

This isn't too much of a concern as I can log in through the web site. All other functions on the interface work as expected. Unless there is a simple definitive solution for this, I will sign this off as answered.

Kudos0

Re: Norton 360 shows 2 messages but the message center is empty

Good news, thanks for the post back!!

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1

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