Error updating product - Norton Live Update
Posted: 08-May-2023 | 12:20PM · 5 Replies · Permalink
While my computer is running, unattended, and locked, my Norton 360 product attempts to update and cannot unload all of the drivers. This brings the product down, and all of my protection and shielding down while unattended, leaving my computer vulnerable. This is not good. The product should not attempt to update automatically, fail, then leave the system wide open with no shields. What can be done to never have protection be turned off?
Thank you. Marc.
OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer Dell Inc.
System Model G5 5500
System Type x64-based PC
System SKU 09E2
Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.24.0, 3/14/2023
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 03GNH6
BaseBoard Version A02
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.2728"
User Name
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 7.02 GB
Total Virtual Memory 18.5 GB
Available Virtual Memory 6.08 GB
Page File Space 2.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
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