Has anyone had a problem where Norton encrypts an external hard drive? For some reason "my Passport" external drive appears to be encrypted. All files end with a "*" and there is an "*" within the file name. For example, the usual JPG file now shows JPG* file, an MP4 file is now MP4*
I have Norton 360 Premium subscription. I have an HP laptop.The timing of this problem appears to be about the time I renewed my subscription. I also recall getting a message that my device was almost out of storage and I then tried to plug in a different backup device (Seagate external drive - which I got an error and couldn't access any data on the Seagate)....could this be a coincidence and mess up my files.
I can still save and then access new documents/files on the my passport. I took it to a Computer service and they believe it's an encryption issue.
I am the only "administrator" and user on my PC.
HELP! Does anyone know how I can 'unencrypt' or open my files...pictures, videos, documents, etc.?