Solved.
Kudos0

Norton 360 blocking download of PDFCreator v5.1.2

The Software Updater feature in the Norton 360 app identifies PDFCreator as a program requiring attention.  The system reports that the current version of PDFCreator is 5.0.3 while the latest version is 5.1.2.  At click update, Norton 360 clocks for 15-20 seconds and returns a “Failed” state.

I attempted a manual download of PDFCreator v5.1.2.  Norton 360 blocked it and threw a message saying, “PDFCreator-5_1_2-Setup.exe is unsafe and has been removed.” What’s up with all this?

Windows 10 (yes, it has been updated through this morning)

Norton 360 v22.23.8.4

Yes, I know I can exclude this program.  But why should I?  Why can’t Norton 360 perform as expected?

Accepted Solution
Kudos0

Re: Norton 360 blocking download of PDFCreator v5.1.2

For you to come out so strong and say "DO NOT use Software Updater..." is fairly meaningful to us non-Gurus. Again, why on earth would Norton continue to support such untrustworthy functionality.  More, in the same thread you throw, "In that respect Norton IS doing what it is expected to do."  So let me get this straight.  Norton's product is telling me that I need to update the PDFCreator app.  Yet Norton won't let me because it's considered to be a PUA.  And this is working as expected?  And I'm paying $100 a year for this.

I'm closing this thread.  Thanks for your time.

Replies

Kudos0

Re: Norton 360 blocking download of PDFCreator v5.1.2

DO NOT use Software Updater as it is not a mature feature/program in its current state. Other threads around the forums also show it to be inconsistent with what it produces. What site are you trying to download this from? Some installers will get blocked due to the "adware" content that is packaged into the installer. This MAY be what you are experiencing. In that respect Norton IS doing what it is expected to do.

Edited: Is this the site you are downloading from? 

https://download.pdfforge.org/download/pdfcreator/list

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Norton 360 blocking download of PDFCreator v5.1.2

As suspected, PUA ( adware ) is detected in the download I tested from the site aforementioned. I gathered this information from Norton history. 

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Norton 360 blocking download of PDFCreator v5.1.2

FREE Download Setup
https://www.pdfforge.org/pdfcreator/download

Low Risks = Ask Me  [Doc here]


Filename: PDFCreator-5_1_2-Setup.exe
Full Path: C:\Users\user\Desktop\PDFCreator-5_1_2-Setup.exe

Developers 
pdfforge GmbH

Version 
5.1.2.55291

Many Users
Tens of thousands of users in the Norton Community have used this file.

Mature
This file was released 1 month  ago.

Bad
There are many indications that this file is untrustworthy.

Source File: 
PDFCreator-5_1_2-Setup.exe

File Thumbprint - SHA:
055f227facd235f2d552027ddb73cedac92ed76104b6f1411f2192a2cb507907
File Thumbprint - MD5:
01c283988c93d390d4c81c38bf00abee

VirusTotal [here]

Kudos0

Re: Norton 360 blocking download of PDFCreator v5.1.2

Kudos0

Re: Norton 360 blocking download of PDFCreator v5.1.2

What is a PUA (Potentially Unwanted Application) or PUP (Potentially Unwanted Program)?
https://us.norton.com/internetsecurity-malware-what-are-puas-potentially-unwanted-applications.html


Report a suspected incorrect detection to Norton
https://support.norton.com/sp/en/us/home/current/solutions/v126152382

Submit a file to Norton
https://support.norton.com/sp/en/us/home/current/solutions/kb20090602171902EN

Respond to incorrect Norton alerts that a file is infected or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN


Act on quarantined risks or threats
https://support.norton.com/sp/en/us/home/current/solutions/v6200305

Turn off or turn on Download Intelligence
https://support.norton.com/sp/en/us/norton-security/current/solutions/v23920640

Exclude files and folders from Norton Auto-Protect, SONAR, and Download Intelligence scans
https://support.norton.com/sp/en/us/home/current/solutions/v3672136

Fix problem detecting a file or program as a threat even after you exclude it from scan
https://support.norton.com/sp/en/us/home/current/solutions/v115455517

Configure Exclusions/Low Risks settings
https://support.norton.com/sp/en/us/norton-360/home/solutions/v15457075

Exclude files with low-risk signatures from Norton scans
https://support.norton.com/sp/en/us/home/current/solutions/v15463085

Kudos0

Re: Norton 360 blocking download of PDFCreator v5.1.2

What in the world:  "DO NOT use Software Updater..." Really!?  You have this as a featured functionality and then you say don't use it!  Really!?

Then why on earth does Norton continue to include Software Updater in the app?

Kudos0

Re: Norton 360 blocking download of PDFCreator v5.1.2

@DarnYankee First. We Guru's are NOT Norton employees and use Norton products the same way others do. Software Updater and Driver Updater are two features that are currently causing the most issues with users. There are multiple forums postings in that regard. Of course, this is just my recommendation based on years of experience.

The OEM creator of the software we install should, be alerting users there are newer versions available. Not other third party software that can and do, get it wrong on many occasions. On all my computers software updates come directly from the OEM. I also do not allow Windows updates to install drivers that Microsoft pushes due to the compatibility issues they can present. Losing all the data on a device is by no means having a good day. 

Please review this Virustotal webpage regarding PUA.superfluss and the detection tags it presents. If an installer packages "other" software alongside the original installer that is considered suspect and is the reason Norton is tagging it. You can submit the downloaded file as Guru bjm_ linked to previously and see what Norton responds with.

https://www.virustotal.com/gui/file/055f227facd235f2d552027ddb73cedac92e...

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Accepted Solution
Kudos0

Re: Norton 360 blocking download of PDFCreator v5.1.2

For you to come out so strong and say "DO NOT use Software Updater..." is fairly meaningful to us non-Gurus. Again, why on earth would Norton continue to support such untrustworthy functionality.  More, in the same thread you throw, "In that respect Norton IS doing what it is expected to do."  So let me get this straight.  Norton's product is telling me that I need to update the PDFCreator app.  Yet Norton won't let me because it's considered to be a PUA.  And this is working as expected?  And I'm paying $100 a year for this.

I'm closing this thread.  Thanks for your time.

Kudos0

Re: Norton 360 blocking download of PDFCreator v5.1.2

My statement was a simple one:

Some installers will get blocked due to the "adware" content that is packaged into the installer. This MAY be what you are experiencing. In that respect Norton IS doing what it is expected to do.

Norton is/was blocking those installers packaged within the original installer you were downloading. I apologize if that was confusing.

As Guru bjm_ posted you can submit the file or URL to Norton for a second review and see what if any difference appears:

https://support.norton.com/sp/en/us/home/current/solutions/kb20090602171...

For the record. Myself and others here on the forums DO NOT have any sway over how Norton produces, nor markets, their products. We DO, offer out honest opinions, about what we and others are experiencing, as well as our experience with issues regarding Norton and other products. Glad you have a solution as well. 

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Norton 360 blocking download of PDFCreator v5.1.2

DarnYankee:

 So let me get this straight.  Norton's product is telling me that I need to update the PDFCreator app.  Yet Norton won't let me because it's considered to be a PUA.  And this is working as expected?  And I'm paying $100 a year for this.

fwiw ~ maybe, Norton Software Updater does not (cannot) distinguish between PDFCreator and PDFCreator Professional.  I mean they'd both be installed in the same location.  Correct me? 
Maybe, Norton Software Updater does not (cannot) report "Update available" by file checksum.

I have my "Low Risks" = Ask Me
Maybe, your "Low Risks = Remove

I've not run Software Updater with Auto-Update enabled.  
Were you running Software Updater with Auto-Update? 

I wonder what Software Updater does with Low Risk => Update. 
Whether Software Updater process flow is Norton interactive.  

With my "Low Risks" = Ask Me
My PDFCreator download (as test) is Norton interactive.  

and from Security History--------------------------------------

I'm not running PDFCreator...so, I've no way to reproduce your Software Updater event. 
I'm wondering what does Software Updater look at...file location, file name, file hash, internal vs external update, installed vs installer.

Software Updater (my side) is reporting Zoom - Low - Update available.  Maybe, I'll see what's what. 

Maybe not. I'd run Software Updater occasionally just to see what's what. 
I'd not run Software Updater with Auto-Update enabled.  Just me.  

-----------------------------------

Filename: PDFCreator-5_1_2-Setup.exe
Threat name: PUA.Superfluss

File: PDFCreator-5_1_2-Setup.exe
File size: 49.6 MB (52,014,104 bytes)
MD5 checksum: 01C283988C93D390D4C81C38BF00ABEE
SHA256 checksum: 055F227FACD235F2D552027DDB73CEDAC92ED76104B6F1411F2192A2CB507907
Date/Time: 9/27/2023 

---

Filename: PDFCreator-Professional-5_1_2-Setup.exe
Trusted: Norton has given this file a trusted rating.

File: PDFCreator-Professional-5_1_2-Setup.exe
File size: 58.8 MB (61,651,368 bytes)
MD5 checksum: 636595BBB310CDE2056F24EEA129E43D
SHA256 checksum: DE7F0A3D53426ABF21B6AF033AB29514B0BA1CC9CFC748DAB6CAA3E651110815
Date/Time: 9/27/2023 

Kudos0

Re: Norton 360 blocking download of PDFCreator v5.1.2

as test:
~ just realized Software Updater "Risk Low" means there is "Low Risk" of not updating. 
Correct me?
Not, Norton detecting "Low Risks" for example: PUA.Superfluss.  

Edit: confirmed
Software Updater - Risk Low has nothing to do with Norton - Low Risks.  

Kudos0

Re: Norton 360 blocking download of PDFCreator v5.1.2

as test: 
Include programs not supported by Auto-Update enabled

I updated SumatraPDF 3.3.3 to 3.4.6.  Software Updater - Rescan reports 3.33.
I tried to update Speccy with new installer pulled from ccleaner.com.  Speccy new installer is 1.32.0.803.
Rescan reports 1.32.0.803.  
I guess "Update not supported" means not supported. 

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