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Kudos0

0 hours activity

Hi,

My son has controlled Android on his cell phone under Norton Family App. And he is using it for about a week or so.

In the Norton Family Web page I see some logs in the "Alerts", "Web", "Apps" tabs. But to my surprise in the "Time" tab is 0 in each day.

My question is - how to start counting hours of activity or under what conditions this tab counts hours of activity in the phone?

Note - I've just started my adventure with Norton Family so for the time being I'm using Trial version. May it be a reason?

Thx in advance.

Replies

Kudos0

Re: 0 hours activity

Hi Gierek,

Can you please let me know if the child is logged off from the Android device by the program when the time limits have been reached?

Thanks

Katie

Thanks Katie
Kudos0

Re: 0 hours activity

Hi,

Thx for your quick response.

I'm not sure if I understand correctly your question. So let me answer like this:

First, I haven't got set up any time limits in Norton Family for using son's phone. He can use it any time as long as he can, so far ;)

Secondly, regarding to logging - he is logged in to android (Google account) permanently. Is there a need to log off to use Norton Family properly? Or you are asking about other type of logging.

Norton Family app is run on the phone in the child mode, permanently.

Best

Gierek

Kudos0

Re: 0 hours activity

Thanks for the update.  I wanted to see if the time supervision works correctly on the Android device.  Do you have the Time Supervision turned on in your Norton Family online account?  Please make sure it's On.  That was why I asked if the child is logged off from the device by Norton Family program when his allowed time is up.  Since you haven't set up the house rules for time yet, you wouldn't know.

For your second comment, if you have the house rules for time setup, he should get logged off from the device by Norton Family automatically when he has reached time limits regardless logging in google account or not.

Thanks

Katie

Thanks Katie
Kudos0

Re: 0 hours activity

Ok, now it is clear.

So answering again to your question - when I was trying to use time limitation (only for a moment as a test) everything looked fine, means device was blocked when blocked hour was reached.

Is that means I have to switch on "Time supervision" for system to start counting activity on the device and in consequence to see numbers  in the "Time" tab?

Best, Gierek.

Accepted Solution
Kudos0

Re: 0 hours activity

Thanks for the update Gierek.

Time Usage will be calculated only if time supervision is ON for the Android device and child uses any application.

In Android, Once the time limit is reached we don’t log off the user. We show the block screen when the child uses any application.

Thanks

Katie

Thanks Katie

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