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Kudos0

11 hrs & only at 25% processing WTH

HELP!  Norton C.S came remotely onto my PC and deleted some back up folders so I get more storage space and started a back up process with one folder,  and it is 11 hrs later and only at 25% completed. what did she do? Can I cancel it and disable back up? This is way to long. help

Replies

Kudos0

Re: 11 hrs & only at 25% processing WTH

Hi lovemy4goldens.

Welcome to the Norton Community Forums.

Sorry for the slow response.  Given the time between your post and my response are you still looking for advice on this?

If so -

  • Who or what was "Norton C S"?  Do you mean that you contacted Norton Chat and one of their staff was given remote access? 
  • If yes the the above why were you seeking help in the first place?
  • How large is the folder you were trying to back up and where were you trying to back it up to?

I will wait for your reply.

Mike
Kudos0

Re: 11 hrs & only at 25% processing WTH

I have nearly the same issue.  I have used Norton/Symantec security for more than 25 years  (with only minor problems), and for this year's renewal I moved from 360 Premium to the new NSBU.  The install went just fine, as did ID Safe and other functions: however, the BU will NOT complete.  After several iterations AND a removal/reinstall (Norton Removal), the BU runs for a while, then just stops processing at 15% (2 reboots advanced that to 43%).  I suspended the screen saver and set the power options to NEVER stop - then I started BU for an overnight run. Coming back to the computer (WIN 8.1 Pro) the next day, it had stopped at 43%, even though the "files" were still flying across the screen.

I back up to my "personal network cloud" which is a networked WD 6TB drive.  All previous BU to this drive have worked without a glitch.

Kudos0

Re: 11 hrs & only at 25% processing WTH

Hi rod-n-joan.

Welcome to the Norton Community Forums.

When you say that all previous backups had worked without a glitch, do you mean that this was a new backup set or that this was just intended to be another run of the normal backup?

How large does the "Preview" option say that the backup should be and how much space do you have free on the 6 TB drive?

I look forward to hearing back from you.

Mike
Kudos0

Re: 11 hrs & only at 25% processing WTH

"Previous Backups" refers to previous BUs from Norton 360 - ever since 360 was launched years ago. The "preview" of my new BUset with NSBU is 96,456 files at 218.4GB. Space remaining on my BU drive (6TB) is 5.14TB.  Since last night (16 hrs) the current new BU has not completed.

Kudos0

Re: 11 hrs & only at 25% processing WTH

Hello again rod-n-joan.

Thanks for that speedy and helpful response.

As I understand it you have set up a new backup set when you moved to NSBU and unlike the previous backup set used with N360 this new one does not complete.  Also, the backup that is failing to complete is the first full backup with the newly defined set.  If I have misunderstood please let me know.

Did you do a similar sized backup with N360 to the same "cloud" drive?  And if so, roughly how long did that take for a full backup?

One thing that occurs to me is that although 16 hours is a long time, 218 GB is a lot of data (I assume you have made your own selection of files and not used the default set as offered by NSBU).  If I assume an upload speed of around 5 MB per second on your network then it would take 218000/5/60/60 = 12.1 hrs to back up all the data.  Allow some of the upload speed to drop a bit and allow time for writing to file and 16 hrs does not look too terribly long.

Have you tried setting up a test backup set with a smaller volume of files to see if that runs successfully?

When you defined your backup set is there any chance that you may have included any program files or any other files that Norton may think have been encrypted?  As is does not like these, does not back them up and reports an error, if any are included.

From the size and space you quote for the backup drive I assume that you just had one or two backups on it before you started the new backup.  Is there anything else on the drive?  I also assume that your reported 5.14 TB free is from looking at it with Windows Explorer and using "properties".  If not how did you get that figure?

I look forward to hearing back from you.

Mike

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